Unheard of screen issue!

[dapork]

Hey everyone,

I have a 2016 Macbook Pro (Touch Bar), 15" with High Sierra.

A few days ago the screen would go black spontaneously while I'm using it. I tried all the general tips:

- Booting in Safe Mode
- Resetting PRAM and SMC
- Creating a new user.

Now I can just barely make out some vertical lines a split second before it goes black. In any case the screen works for long periods of time when I shut the lid and open it again.

Something similar happened to my old Macbook. It showed vertical colored lines. But this was after years of use, and I was told it was faulty wiring between the screen and computer (not worth fixing on an old model). This however is a new computer! Never dropped, never mistreated, never any damage whatsoever.

 

[Shadow Jolteon]

It sounds like you likely have some kind of hardware issue with your LCD or possibly a cable or the logic board. You should contact Apple support and set up an appointment/shipment with them or an authorized repair center to have it diagnosed and replaced. If there's no accidental damage to the machine and it is covered under AppleCare+, then they should replace it for no additional charge.

 

[dapork]

It sounds like you likely have some kind of hardware issue with your LCD or possibly a cable or the logic board. You should contact Apple support and set up an appointment/shipment with them or an authorized repair center to have it diagnosed and replaced. If there's no accidental damage to the machine and it is covered under AppleCare+, then they should replace it for no additional charge.

It's not covered by AppleCare. I never ended up buying it cause I figured I'd just be careful. I didn't account for the hardware just failing on it's own after a year. Any idea of how much it costs to have something like this fixed/replaced without Apple Care? I live in Greece by the way, no Apple Stores here.

 

[The Man]

It's not covered by AppleCare. I never ended up buying it cause I figured I'd just be careful. I didn't account for the hardware just failing on it's own after a year. Any idea of how much it costs to have something like this fixed/replaced without Apple Care? I live in Greece by the way, no Apple Stores here.

Um, if you bought at a store you should have at least 2 year warranty, as you live in EU. Apple covers 12 months factory warranty. But the store should provide 2 year warranty as per EU law -- this would also include the online Apple store if you bought it from there.

I can't read Greek, but it should be right here:

https://www.apple.com/gr/legal/statutory-warranty/

This is assuming you bought the Mac in Greece. If you bought at the online EU Apple store, simply call them and remind them of your EU 2 year warranty rights that pertains to resellers (which the online Apple store is).

 

[dapork]

Um, if you bought at a store you should have at least 2 year warranty, as you live in EU. Apple covers 12 months factory warranty. But the store should provide 2 year warranty as per EU law -- this would also include the online Apple store if you bought it from there.

I can't read Greek, but it should be right here:

https://www.apple.com/gr/legal/statutory-warranty/

This is assuming you bought the Mac in Greece. If you bought at the online EU Apple store, simply call them and remind them of your EU 2 year warranty rights that pertains to resellers (which the online Apple store is).

Well that's some good news. At least if I do have to replace it it might not destroy my bank. I bought it in France from a family friend. I'm in the process of backing up my computer and then I'm going to reinstall the OS in hopes that it fixes the problem. If not then I'll look into contacting the guy who sold it to me.

 

[The Man]

Well that's some good news. At least if I do have to replace it it might not destroy my bank. I bought it in France from a family friend. I'm in the process of backing up my computer and then I'm going to reinstall the OS in hopes that it fixes the problem. If not then I'll look into contacting the guy who sold it to me.

That complicates it a bit. That person didn't give you the original receipt? You might have to ship it back to France so warranty can be claimed from the store that person bought it from. A bit of a hassle.