So I got my situation with the faulty hinge worked out. This is how I did it. Video demo of the problem: http://www.youtube.com/watch?v=lADXJ87KGyI I dropped my Unibody Macbook off at the authorized repair shop (no Apple stores around Canada). They felt that the issue should be fixed but they needed apples go ahead, so they phoned Apple about it and they denied the claim. Next, the head technician at the shop didn’t agree with their verdict so he sent an email to Apple with a video of the problem attached. They replied with saying that it was normal and they would offer me a sleeve for free. I wanted it fixed so I took it a step further. I called 1-800-my-apple and spoke with their tech support. She felt it should be fixed to so she let me speak with her supervisor. He also felt that it wasn’t within normal spec, so he spoke with his manager (Highest level of tech support). The manager said no, all they could do for me is offer a free sleeve for it. The supervisor eventually transferred me to customer relations, where I spoke to gentlemen. I explained the problem to him and then he asked for the number of the repair shop. He spoke with the Manager of the shop and the repair was authorized. I was on the phone for an at least an hour and a half for all of this and it wasn’t easy. If you want the Customer Relations number and extension of the man I spoke to, send me a message at: sime_wich at hotmail dot com Tips: Be angry on the phone but don’t take it too far (swearing). Some of the things I kept repeating on the phone were: The hinge is broken; it’s as simple as that. And you guys aren’t doing anything about The sleeve you’re offering me is a band aid solution. I want it fixed before the problem gets worse What are you going to do when my Macbooks screen cracks because something got in-between the keyboard and screen? Blame it on me?