So here is the story...
My wife just got a new iPhone4 tonight, upgrading from the 3GS. Before she got the new phone, I synced her 3GS with iTunes, like we had done before. We didn't, however, update the software to 9.2 at that time (which was last weekend 7/24/2010). She got her new phone tonight and the RadioShack person promptly erased the old phone. When we got home tonight, I plugged her phone into the computer and was told I needed 9.2 in order to sync the iPhone4, yet was never prompted to restore the device to the old version. After downloading and installing 9.2, I sync'ed the new phone and nothing was transferred. I eventually got some contacts and music onto the device, but it was only an abbreviated collection. We weren't able to sync the calendar, pics, videos, apps, etc.
We contacted Apple and they were able to show me where the device backup log was (iTunes/Edit/Preferences/Devices), but it showed that my wifes phone had not been backed up since last November, which was completely incorrect. Apple informed us there was nothing else they could do.
AS background, I am moderately tech savvy; I have a biomedical PhD with postdoc experience at MIT and work with computers all day. I can't believe this happened and blame myself for not double backing up the data. At the same time I can't help but feel RadioShack should either give a 24 grace period or directly transfer files for customers performing phone upgrades. I should also note that I've always found iTunes file storage overly complicated as well, since I would have readily checked the files after my last sync if I knew standard iPhone backup naming rules.
Anyway, we lost lost of irreplaceable images and videos of our 2 year old boy and we're distraught. If anyone has input, we would appreciate it.
Thanks in advance.
CDP
My wife just got a new iPhone4 tonight, upgrading from the 3GS. Before she got the new phone, I synced her 3GS with iTunes, like we had done before. We didn't, however, update the software to 9.2 at that time (which was last weekend 7/24/2010). She got her new phone tonight and the RadioShack person promptly erased the old phone. When we got home tonight, I plugged her phone into the computer and was told I needed 9.2 in order to sync the iPhone4, yet was never prompted to restore the device to the old version. After downloading and installing 9.2, I sync'ed the new phone and nothing was transferred. I eventually got some contacts and music onto the device, but it was only an abbreviated collection. We weren't able to sync the calendar, pics, videos, apps, etc.
We contacted Apple and they were able to show me where the device backup log was (iTunes/Edit/Preferences/Devices), but it showed that my wifes phone had not been backed up since last November, which was completely incorrect. Apple informed us there was nothing else they could do.
AS background, I am moderately tech savvy; I have a biomedical PhD with postdoc experience at MIT and work with computers all day. I can't believe this happened and blame myself for not double backing up the data. At the same time I can't help but feel RadioShack should either give a 24 grace period or directly transfer files for customers performing phone upgrades. I should also note that I've always found iTunes file storage overly complicated as well, since I would have readily checked the files after my last sync if I knew standard iPhone backup naming rules.
Anyway, we lost lost of irreplaceable images and videos of our 2 year old boy and we're distraught. If anyone has input, we would appreciate it.
Thanks in advance.
CDP