Love to hear about the higher management logic that went into that decision.
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United Airlines to Equip 6,000 Customer Service Representatives With the iPhone 6 Plus
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I'd bet it's not much. What's Apple's incentive to discount 6000 iPhones that they would just sell at full price to anyone else? 60,000, and then maybe we're talking about a noticeable discount.
If Joe Public walked into an Apple Store and wanted 6000 phones, they wouldn't give him a dime off the price.
My company uses concur iPhone app I just take photos of receipts in the concur app as and when I incur charges. Way better than submitting paper receipts. When I am done with the trip, I just click submit. My boss approves and if I am due any money, it is deposited into my bank account. Your company is really backward for requiring paper receipts.
"Our employees told us they needed better tools to serve our customers, especially during severe weather and busier travel times," said Jon Roitman, United's senior vice president of airport operations. "We have seen great success with the custom-made tools on the iPhone 6 Plus and believe expanding the use of a smart phone device with other applications is a great investment in our employees."
I don't believe for one second your employees told you that, but I do believe your customers would. I fly about 4 times a month for work and I dread the times I have no choice but to fly United. In business since the 1920's and still clueless about customer service. Unless the iPhone has the ability to change the systemic rotten attitude of the employees, which results in a rotten customer experience, I don't think an iPhone will help.
I don't believe for one second your employees told you that, but I do believe your customers would. I fly about 4 times a month for work and I dread the times I have no choice but to fly United. In business since the 1920's and still clueless about customer service. Unless the iPhone has the ability to change the systemic rotten attitude of the employees, which results in a rotten customer experience, I don't think an iPhone will help.
Infinite Peripherals has been announcing this partnership on their page for a few months now. The apple/United partnership was a given.
For those who don't know them, IPC are a leading brand of iOS scanners (magnetic, NFC, RFID, barcodes, etc) of all sorts.
They don't only do scanners, but it's their prime product line.
The fun fact is that it's actually a Bulgarian brand, which was bought by a US company. The devices still come from Bulgaria.
IPC also provides mobile printers, not sure if United opted for their solution; I personally doubt it, they probably went for brands more specialized in printing like Star, Zebra or TSC.
Reference: IPC's home page
http://ipcprint.com
For those who don't know them, IPC are a leading brand of iOS scanners (magnetic, NFC, RFID, barcodes, etc) of all sorts.
They don't only do scanners, but it's their prime product line.
The fun fact is that it's actually a Bulgarian brand, which was bought by a US company. The devices still come from Bulgaria.
IPC also provides mobile printers, not sure if United opted for their solution; I personally doubt it, they probably went for brands more specialized in printing like Star, Zebra or TSC.
Reference: IPC's home page
http://ipcprint.com
The employees receiving the iPhones are customer service reps (CSRs). They are not flight attendants.