University IT Support?

Discussion in 'Apple, Inc and Tech Industry' started by Bees, Oct 30, 2010.

  1. Bees macrumors newbie

    Jan 30, 2007
    Curious to hear from readers at universities or colleges: does your university IT department support OSX? I've just learned that my university has a "recommended" system and that it isn't Mac. No support for OSX, no site license (which is fine, but we do have one for Windows), and an Exchange environment that makes communication tough without support and updates. I thought Universities stopped excluding Mac OS at around the turn of the century, and every IT web site I've visited includes clear shows of support for OSX. How does your university or college handle multiple operating systems with respect to support and update programs?
  2. Rodimus Prime macrumors G4

    Rodimus Prime

    Oct 9, 2006
    depends on the school. At Texas Tech they had a site licences for most of Microsoft software (both Windows and OSX) but very few of the departments used macs because the software they need does made for windows only. University respond to what industry is using and most industries do not use Macs end of story.
    At TTU the only place I saw OSX was in a few labs in the library and in the art departments. Everywhere else it was pretty much windows only.
  3. NT1440 macrumors G4


    May 18, 2008
    We don't service students personal computers with anything other than connecting to our network, so it doesn't matter what OS.
  4. acidfast7 macrumors 65816


    Nov 22, 2008
    Actually, I'm a prof at uni and I push for Mac-only. My whole group runs Macs and not only are we the envy of every other group :) but we're the only group to do that :(

    The private research institutions are Mac-only :)
  5. miles01110 macrumors Core


    Jul 24, 2006
    The Ivory Tower (I'm not coming down)
    Er... no.
  6. ziggyonice macrumors 68020


    Mar 12, 2006
    Rural America
    I've found that most University IT departments are made up of PC geeks who don't know anything about Macs. It doesn't matter what they "recommend" because it's always going to be a bunch of outdated BS. If you want to use a Mac, go for it. I'm sure there's plenty of people on campus who do the same thing.

    Hell our school had over 1/2 the people on campus using Macs and the IT department still didn't admit to wanting to use/support them. Idiots.
  7. steve2112 macrumors 68040


    Feb 20, 2009
    East of Lyra, Northwest of Pegasus
    It depends on the school. I worked help desk for my alma mater years ago. I think we may have been some kind of weird exception. We had Macs in all our computer labs and had 2-3 Apple certified techs on staff. The top-level admins used Macs (university president and support staff). We also had limited support for Macs on our networks, but our main focus was on supporting university owned equipment. We were very understaffed, so we couldn't really support student owned equipment.

    This was years ago, though, so I have no idea what it is like now. I left about 8 years ago, so things may have changed now. One amusing thing I remember is when we bought a bunch of first gen iMacs and put them in labs. It seems the people purchasing the machines didn't know they had no floppy drives. I later got a call from an angry prof who was annoyed that his students could do their work on the Macs, but had no way to save their work and take it with them. Oops. They later had to buy a bunch of USB Zip drives so students could save their stuff on external media.

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