Unknown error (-4)??

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Ochire, Jul 11, 2008.

  1. Ochire macrumors member

    Joined:
    Apr 13, 2008
    #1
    Long story short..

    Got a new 3g iphone.
    Activated it, working fine.
    Used back-up of old iphone, new one starts acting weird.
    Download 2.0 to do a restore.
    Do restore, phone tries to activate again.
    Get repetition of error (-9838)
    Keep trying till suddenly my phone has opened up again. I can use it for calls and whatever, so I assume that's that. Notice all my data has gone, so attempt to sync.
    Except now when i plug it in it hangs again on accessing itunes store, and then cuts out with an 'unknown error (-4)'
    So now I can't sync it.

    Is this a server overload or has itunes somehow broken the phone?
     
  2. Zubin macrumors member

    Joined:
    Aug 28, 2007
    #2
    I just got my 3G and plugged it in and I am getting the same error.
     
  3. 61132 Guest

    Joined:
    Oct 31, 2005
  4. stangdude22 macrumors member

    Joined:
    May 31, 2008
    #4
    x4. gotta love it

    Any one know what iTunes will be back to normal?
     
  5. Ochire thread starter macrumors member

    Joined:
    Apr 13, 2008
    #5
    Ok well I guess they ran out of 9838s... that's a relief.

    At least my phone makes calls I guess, but I still think it's pretty stupid that I can make calls, but I have to access the itunes store to be able to sync my mac to my phone (again). Well, on the other hand, it's not like i'm going to need my music tonight..

    Try again tomorrow.
     
  6. jocamero macrumors regular

    Joined:
    Jul 11, 2008
  7. okrelayer macrumors 6502a

    Joined:
    May 25, 2008
    #7
    i got apps, making calls on g3, doing my gps, all that, but i cannot sync my bloody contacts! hahah

    however my buddy right next to me.. with vista.. got the "register your iphone page" right next to me. FIRST TRY!

    wwtfffff
     
  8. sjsutton macrumors member

    Joined:
    Sep 18, 2007
    #8
    Same here. Though the phone service was triggered about 30 minutes ago, and the phone function works fine, but without connecting to iTunes, I can't sync with my 2.5 back-up. So it's a bare phone.

    GPS works great. Pulsating blue dot from inside my top-floor apartment. Very cool.

    Note: With your 2.0 phone attached, click on any selection under library or playlists in the source list of iTunes. Then click back to new iPhone in source list. This "resets" the request, so you don't have to wait for the time-out and error message.
     
  9. Zubin macrumors member

    Joined:
    Aug 28, 2007
    #9
    I can't even get into my phone. It just has the Connect to iTunes picture, and that's it. And I get error -4 when I try to get onto iTunes.
     
  10. phannon666 macrumors regular

    Joined:
    Feb 1, 2008
    Location:
    Bucks, UK
    #10
    Same here as well, guess the iTunes servers are under a lot of strain at the moment, but what a strange error code...
     
  11. pazzo83 macrumors regular

    Joined:
    May 24, 2007
    #11
    exact same problem here.
     
  12. accrane macrumors member

    Joined:
    Jul 6, 2008
    Location:
    Orlando
    #12
    same here. I can use phone, buy apps, etc. but no sync with itunes so no contacts, music, pictures.....ugh
     
  13. sjsutton macrumors member

    Joined:
    Sep 18, 2007
    #13
    Just got in and it's now restoring.
    For some reason it forced a iTunes store sign up (CC info, address, etc.) You can skip this, and go directly to the restore process.

    Cool thing: My 4GIG old iPhone isn't bricked. It's a perfectly good iPhone Touch (wi-fi still works).
     
  14. StingerT125 macrumors 6502a

    StingerT125

    Joined:
    Jun 3, 2008
    Location:
    Dutchess County New York
    #14
    Mine finally went through also!!!

    Finished syncing too. Off to play around with it.
     
  15. astroboy2007 macrumors newbie

    Joined:
    Jun 8, 2008
    #15
    Disappointed

    Same error here. I can not get finish the process to update the 2.0 firmware on my 2gen iPhone. I think we have to try and try and try... I truly believe that the real problem is the overload. Jam! traffic.
     
  16. astroboy2007 macrumors newbie

    Joined:
    Jun 8, 2008
    #16
    Yeeaahhhh!

    I just finally went through also! Yeeaahhh!
     
  17. jaesk8er macrumors member

    jaesk8er

    Joined:
    Jan 30, 2003
    Location:
    Bay Area
    #17
    I am getting the same err but my friend next to be got in =( I can't wait
     
  18. phannon666 macrumors regular

    Joined:
    Feb 1, 2008
    Location:
    Bucks, UK
    #18
    Hazzaaa I got thru finally, activated, but still waiting on O2 to process my contract
     
  19. conshok26 macrumors 6502

    conshok26

    Joined:
    Apr 10, 2006
    Location:
    North Tonawanda, NY
    #19
    it took about 4 tries but now i have a fully functioning iphone. don't give up!
     
  20. pazzo83 macrumors regular

    Joined:
    May 24, 2007

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