Carrier Unlimited talk with FamilyTalk plan on AT&T

Xgm541

macrumors 65816
Original poster
May 3, 2011
1,088
761
So i've been reading about people getting upgraded to unlimited talk on the old plans. I've been waiting to get my upgrade but it's taking longer than I expected, so I am checking in. I currently have the FamilyTalk Nation 850 with Rollover. We have 1 iphone 6s+ on the line with wifi calling enabled. I tried calling AT&T and using their chat feature, but they are clueless. They tried to sell me the mobile share plan, claiming that's the one with unlimited minutes. Then I was told that only the 1400 minutes plan is eligible.

What am I doing wrong? Is it a matter of waiting, or has anyone else here gotten the 850 plan to unlimited?

Other facts about the acct... 1 phone has unlimited data, we have unlimited text and a 20% FAN discount.
 

ohio.emt

macrumors 6502a
Jul 18, 2008
803
155
Ohio
Just looking at the usage section on the site doesn't show me as having unlimited. If I go to view plan details, then all included features it says unlimited.
 

Xgm541

macrumors 65816
Original poster
May 3, 2011
1,088
761
Just looking at the usage section on the site doesn't show me as having unlimited. If I go to view plan details, then all included features it says unlimited.
Mine says Anytime Minutes : 850. I have unlimited mobile to mobile and nights and weekends, but that was part of the original plan.
 
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dancefreak

macrumors regular
Jan 6, 2004
214
160
Hermosa Beach, CA
If you've been switched over, your plan will say: Anytime Minutes : Unlimited
I don't think they can offer you this if you call in as I was told it's something that was automatically sent to certain long-time customers on specific plans. But if you do have it on your account noted as above and minutes are continuing to deduct, they will refund overages until the usage sorts out to read unlimited as well. (This is the case with my account.) I was told 1-2 billing cycles. We'll see what happens on my next bill.

Also ONLY deal with retention customer service on matters like this (or anything really). Regular customer service won't have a clue what you're talking about. When you call in select the options for cancelling service and they'll connect you to an agent who is actually empowered to help.
 
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Xgm541

macrumors 65816
Original poster
May 3, 2011
1,088
761
If you've been switched over, your plan will say: Anytime Minutes : Unlimited
I don't think they can offer you this if you call in as I was told it's something that was automatically sent to certain long-time customers on specific plans. But if you do have it on your account noted as above and minutes are continuing to deduct, they will refund overages until the usage sorts out to read unlimited as well. (This is the case with my account.) I was told 1-2 billing cycles. We'll see what happens on my next bill.

Also ONLY deal with retention customer service on matters like this (or anything really). Regular customer service won't have a clue what you're talking about. When you call in select the options for cancelling service and they'll connect you to an agent who is actually empowered to help.
thank you. That's actually very helpful information.