I am a total newbie to iPads and most Apple products so be gentle. I have an opportunity to obtain an iPad 2 from an auction house that is selling the contents of a defunct charter school. There are several that are listed as "locked". (I have NOT seen exactly what the screen says.) Apple's official answer is unless you can produced the original bill of sale with matching serial number, they can not help you. Googling around and checking on YouTube, it looks pretty simple, but I have a nephew who has said he had to login to iTune on the device to clear it so it could be sold. I just want the device reset to "factory" software. I don't care about any of the data on it. What is the real story ? Forgot to mention, these are WiFi only.