This is an AT&T iPhone 5. I have confirmation email from AT&T confirmed the phone is unlocked. I follow the instructions in the email to unlock, connect to iTunes and run Restore. When it's completed, I don't see the "Congratulation your iPhone is unlocked" message. When insert a T-Mobile SIM, it tells me Invalid SIM. I rechecked unlock status page from AT&T and it still says the iPhone is unlocked. I called AT&T tech support and they also tell me it's unlocked. I tried to call Apple but they tell me I have to pay $20 before they even take the call. What should I do?
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Unlock not working...
- Thread starter rtan
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Just because you don't need the congrats message doesn't mean it's not unlocked. Once the phone is done restoring, unplug it, insert the tmobile sim then connect back to iTunes. It should then activate and you'll see the unlocked message pop up.
AT&T has sent confirmation emails stating iPhones are unlocked when they really aren't. When you call AT&T, it's just a rep seeing the confirmation email that was sent to you so I doubt they would investigate it any further.
Submit the request again or check the unlock status online to see if it's unlocked.
Submit the request again or check the unlock status online to see if it's unlocked.
That message isn't always necessary. Sometimes you can just reboot with the new sim and it'll work.