I hope someone can make sense of this to me and if I'm wrong, let me know. My wife and I got the new iPhone with AT&T and we just put it on the Next plan since it's free financing (were going to pay it off right away, but we waited). So, seeing I have an iPhone 5 and my mom needs a phone who has t-mobile, I thought I would just give her my iPhone. So I put on the request to have it unlocked, I get denied because they references the wrong IMEI number even thought I put in the correct one. They right away went by the cell number and saw we just got the iPhone 6 and denied me thinking I was trying to unlock my iPhone 6 (they referenced the cell number and not the IMEI number it seems). So I call... Called in and they said sorry and its a 14 day wait. I told them how I been a customer for years, never late, and this is probably the 1st time I called them with an issue. She said she will push it through and it will be 3 days or so. Again the wrong IMEI number after I confirmed it twice with the rep. Got that straighten out and the rep said it will be corrected and there is a 14 day waiting period because I just upgraded. I asked why? She said its policy, so I asked why is it policy? Then said what if I have buyers remorse and returned my iPhone 6. I told her "so, I go back to the unlocked phone that will work with you network" So she said she would rushed it thought and it will be 3 days and I was fine with this. It gets denied... wrong IMEI number again. Called back and this time it was the right IMEI number because I got a denied email saying I have to wait 14 days because I just upgraded. Again, she said it was policy and I asked to speak to a manager and the manager said I had to wait 14 days. I told her that I don't owe money on it, I am not on a contract, and if I leave AT&T I just owe what I have left on my phone. Again she said "it's policy", again I asked "why?". I also said how about she buys a new car and she can't sell, trade, or give her old car away for 14 days. Again "it's policy". Am I wrong here? Does anyone know why they have this policy? Again never been late, long time customer, and I don't call in for stuff. I am sorry if this is so long also.