unpleasant experience with my mbp 2010

Discussion in 'MacBook Pro' started by tanzjoy, May 17, 2011.

  1. tanzjoy macrumors newbie

    Joined:
    Nov 28, 2010
    #1
    I bought my mbp 2010 at the end of last year. I had to go to apple store again and again to get it fixed. Here are the parts that have been replaced:

    power adapter (couldn't charge)
    mother board (couldn't turn it on)
    screen (air bubbles on it)

    I think I got a defective product. I spent a lot of time at the genius bar and could not use the machine for over two weeks which caused a lot of inconveniences. I am worried this will happen again and again.

    I called the customer service and asked if I can get a replacement without a success. What can I do? :(
     
  2. xxBURT0Nxx macrumors 68020

    xxBURT0Nxx

    Joined:
    Jul 9, 2009
    #2
    next time you take it in for problems tell them you have had x, y, and z go wrong in the past 4 months and now this and that you want a replacement machine.

    Not guaranteed to work, but it might. Pretty sure the same part has to fail multiple times for them to "have" to give you a replacement.
     
  3. Blipp macrumors 6502

    Joined:
    Mar 14, 2011
    #3
    so they've fixed all the problems you've had and you still want a replacement? If the computer is working fine at the moment then your fear that one day it may break isn't enough to warrant a replacement. If you experience another significant failure before your warranty runs out then you may have a case for a replacement but as it stands you've got a repaired and working machine so just relax.
     
  4. tanzjoy, May 17, 2011
    Last edited: May 17, 2011

    tanzjoy thread starter macrumors newbie

    Joined:
    Nov 28, 2010
    #4
    Thanks xxBURT0Nxx. I think I should have mentioned the motherboard failure and asked for a replacement before they fixed the screen issue.
     
  5. tanzjoy thread starter macrumors newbie

    Joined:
    Nov 28, 2010
    #5
    Thanks for your comfort, Blipp. Because I spent over $2200 on it, I did not expect it would cause so many troubles. My other cheap laptops wok without any problem. Every time before I brought it in apple store I had to backup my files and wait for one week before using it again.
     
  6. ' r i S e n macrumors regular

    Joined:
    May 15, 2011
    #6
    I believe it is a bit defective like you have speculated - it's certainly not the model.

    Are they replacing these parts and such under warranty, at least?
     
  7. Blipp macrumors 6502

    Joined:
    Mar 14, 2011
    #7
    I understand your frustration but if they've already replaced your logic board then they essentially already have given you a new laptop it's just in the same body. Until this logic board fails and fulfills the pattern there's no reason to assume you're going to continue to have issues. Also I wouldn't count a replaced power cable as a supporting factor in this laptop being a lemon as it's an entirely different piece of hardware.
     
  8. xxBURT0Nxx macrumors 68020

    xxBURT0Nxx

    Joined:
    Jul 9, 2009
    #8
    uhh.. he said he bought it at the end of last year, you get apple care free for a year, why would he be paying for repairs out of pocket?
     
  9. ' r i S e n macrumors regular

    Joined:
    May 15, 2011
    #9
    I thought he got it in early '10 - misread.
     

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