Unresponsive remote

Theophil1971

macrumors 6502
Original poster
Mar 20, 2015
388
168
USA
My latest gen AppleTV remote has suddenly become less responsive, especially on the touch-surface used for scrolling. Is there any known solution to this problem? I made sure it's charged. I cleaned it. The buttons seem to work fine, just the scroll pad is the issue.

Thanks!!
 

JeffPerrin

macrumors 6502
Jul 21, 2014
431
421
Latest. 10.2.
I don't think it's that. It started suddenly yesterday. Was working perfectly before that. Seems like hardware?
Thanks!
This happened to me once, too! Have you tried restarting the Apple TV (either by unplugging the power or from the Settings app). Also, try resetting the Siri remote.
  1. Set your remote within three inches of and pointing at your Apple TV. Then press and hold your remote's Menu and Volume Up buttons for five seconds to pair your devices.
https://support.apple.com/en-us/ht203777


//
 

rusty2192

macrumors 6502a
Oct 15, 2008
997
81
Kentucky
Mine just did the same thing. Been working great for many months, even earlier today, then all of a sudden it won't hardly register swipes at all. I've tried resetting the ATV and the remote but nothing seems to help.
 

rctlr

macrumors 6502a
May 9, 2012
738
175
I got the same (latest tvOS version), restarting the AppleTV solved the problem.
 

Theophil1971

macrumors 6502
Original poster
Mar 20, 2015
388
168
USA
Thanks, everyone. I appreciate the responses.
I did try resetting it, and unplugging it, which didn't seem to help.
I also made sure to charge the battery on the remote - still didn't help.
What did seem to help was reconnecting the remote to the Apple TV, per JeffPerin's suggestion. I'm guessing there was some kind of connectivity issue. It does seem to be working much better now, so thanks! Glad it wasn't something permanent/broken.
 
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ZEEN0j

macrumors 68000
Sep 29, 2014
1,543
696
This has happened to me a couple of times. I've tried everything but it just randomly starts working again.
 

ATV4Gamerz

macrumors newbie
May 10, 2017
1
1
Unpair it and pair it again?
Yes, this fixes most issues occurring with Siri Remote
To do this is simple just hold the "Menu" and "Vol Up" buttons together for 2-3 seconds..
This will disconnect, reset and then reconnect to your AppleTV most of the time resolving the funkyness. ;)
 
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