Hello all...
So for the 2nd time in a week, my husbands 1 month old iPhone X has become unresponsive. The screen won’t work at all. You can wake the phone by pressing a button or picking it up but that’s it. Earlier in the week it corrected itself after about 30 min. Tonight it’s not correcting itself, so the phone is basically a paperweight.
I’ve chatted with Apple Support, couldn’t do a factory reset because iTunes wants a lock code, sends the verification code to the phone which I have no way of retrieving. We’ve also tried doing a reset of the phone. No luck there either.
Chat rep says there are no appointments at the stores until 1/14. Also gives option of a replacement by mail which would take days....ARE YOU KIDDING ME?! I am so mad....my husband has no phone. And Apple wants him to wait days/week to even get it looked at or replaced.
(Phone was purchased on 12/8 and is on the IUP so it has Apple Care)
So frustrating....
So for the 2nd time in a week, my husbands 1 month old iPhone X has become unresponsive. The screen won’t work at all. You can wake the phone by pressing a button or picking it up but that’s it. Earlier in the week it corrected itself after about 30 min. Tonight it’s not correcting itself, so the phone is basically a paperweight.
I’ve chatted with Apple Support, couldn’t do a factory reset because iTunes wants a lock code, sends the verification code to the phone which I have no way of retrieving. We’ve also tried doing a reset of the phone. No luck there either.
Chat rep says there are no appointments at the stores until 1/14. Also gives option of a replacement by mail which would take days....ARE YOU KIDDING ME?! I am so mad....my husband has no phone. And Apple wants him to wait days/week to even get it looked at or replaced.
(Phone was purchased on 12/8 and is on the IUP so it has Apple Care)
So frustrating....
