iPhone 12 Pro Max Unresponsive Screen

[dirtylilhobo]

Just unboxed new iPhone 12 Pro Max went through the setup restore procedures installed IOS 14.2.1 and ended up with a device that has absolutely no screen response whatsoever. Doesn’t matter if I hold it, lie it down, it just doesn’t work. I expected better from Apple... No one else has issues?

 

[Sam in SoCal]

Just unboxed new iPhone 12 Pro Max went through the setup restore procedures installed IOS 14.2.1 and ended up with a device that has absolutely no screen response whatsoever. Doesn’t matter if I hold it, lie it down, it just doesn’t work. I expected better from Apple... No one else has issues?

Have you tried rebooting and resetting? The Usual stuff

 

[firedept]

A hard reset will most likely fix the issue.

 

[dirtylilhobo]

Well, I can’t shut the phone off since it takes a screen swipe to do so, unless there’s another way..

 

[Sam in SoCal]

Yes. It’s a sequence. Hit volume up, then volume down, then hold the power button down until it gives You the option to shut it down

 

[dirtylilhobo]

Yes, did that and holding the sleep/wake button until the apple icon came up. Screen still unresponsive..

 

[dirtylilhobo]

Yes. It’s a sequence. Hit volume up, then volume down, then hold the power button down until it gives You the option to shut it down

I have done that and help the power button until the apple icon came up..still unresponsive. Cannot use the slider since I cannot move it on the screen..

 

[Apple_Robert]

Try connecting the phone to your Mac (if you have one) and then press and release the volume up, volume down. Press and keep pressing the power button until the phone screen shows Recovery mode. You should then have the options on the Mac to update or restore the phone. Pick restore. This method bypasses having to use the phone screen at the moment.

 

[dirtylilhobo]

Try connecting the phone to your Mac (if you have one) and then press the volume up, volume down, and then the power button. Keep pressing the power button until the phone screen shows Recovery mode. You should then have the options on the Mac to update or restore the phone. Pick restore. This method bypasses having to use the phone screen at the moment.

Ok, I’ll try that..

 

[lordhamster]

You didn't put on a screen protector I assume?

 

[Buckeye2009]

I've had mine since launch day and just last night it happened to mine. Fortunately a hard reset fixed it. Hopefully it's not going to become a regular event. Never happened with my 11 P.M.

 

[dirtylilhobo]

Ok, I’ll try that..

Ok, I’ve gotten the restore screen on the iphone but the mac doesn’t see it..?

 

[dirtylilhobo]

You didn't put on a screen protector I assume?

No, nothing not even a protective case..

 

[dirtylilhobo]

Ok, got the Mac to restore the iPhone 12 Pro Max twice.. Screen still unresponsive.!!

 

[Apple_Robert]

Ok, got the Mac to restore the iPhone 12 Pro Max twice.. Screen still unresponsive.!!

That may be a hardware failure. Time to call or message Apple.

 

[dirtylilhobo]

That may be a hardware failure. Time to call or message Apple.

In the process...

 

[dirtylilhobo]

Well, the DOA iPhone 12 Pro Max 512 Pacific Blue is on its way back to Verizon..

Geeesh, what a nightmare trying to get them to honor their return and replacement.. Go to this store, they refused cause I bought it online. Go to that store for online purchased phones, store was closed UFA due to health order. Argue with CS for two hours while they research my “options”. I told them the only option I’ll agree to is them sending me another phone and I’ll send this one back..hours later, finally..!!