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Unresponsive touchscreen issues

qpid360

qpid360

macrumors 6502a
Original poster
Apr 23, 2009
578
140
Pasadena, CA
I've seen quite a few posts on the internet regarding the touchscreen becoming unresponsive and it happens to my 6 Plus even after hard resets, restore, start as new phone...

I'm debating whether it's worth exchanging it for a new one because if it's a software issue, it'll inevitably happen again. Has anyone dealt with this issue and replaced the device? Did the problem come back?
 
I have had this happen once to my 6+. The only solution was to press the power button and the screen was responsive again, haven't happened since.

The one annoying issue I have is when I try to use safari in Landscape mode, most of the time it wont switch to landscape mode automatically, I have to orientate the phone vertically, then go back horizontally, then it switches to landscape.
 
What I find strange is that my friend's 6 Plus does not exhibit these issues at all. I mean none. And we're running the same OS version.

But if it was due to hardware, why is it so random?
 
Yeah, it's happened maybe 2 or 3 times. It happened yesterday while I was using an app. I just assumed it was a problem with the app. How often does it happen for you?
 
It happens often enough that I wanna chuck the phone out the window haha. It happens mostly on Safari, but spread out to other apps as well.
 
It happens all the time for me. Hitting app icons and typing on the keyboard etc. I'm forever pressing two or three times before the phone responds. Hate this lack of response and it's ruining my enjoyment of the phone.
 
qpid360 said:
As I mentioned, did a restore and started as new. Didn't help. Same issues.
Click to expand...

Same here. My 6+ has had an intermittent non-responsive screen through two versions of iOS8 and two clean installs. I feel like I have to really tap the screen in order for it to do something. Typing is laborious! This issue rears its head every single time I use the phone, but not every single time I touch the screen.
 
sunking101 said:
As speedy through the UI as your old iPhone 5/5S (if you had one)? My iPhone 5 smokes my 6+ when it comes to responsive touchscreen antics.
Click to expand...

Clearly somethings wrong with your i6+ then if your 5 is more responsive
 
Bahroo said:
Clearly somethings wrong with your i6+ then if your 5 is more responsive
Click to expand...

With so many people reporting lag with the 6+, I'm just trying to make sure that it is definitely a hardware fault (rather than a software issue, or a hardware limitation) before taking mine back. If I take it back I'll be getting a refurb and then doing the iPhone gamble with yellow screens, loose buttons, clicking screens, dust behind the camera cover etc. The very fact the OP brought up lag, and I've seen numerous people mention it, makes me believe that this isn't a 'one off' when it comes to my own phone. I don't know how to play it from here to be honest. Typing this whole post has been fine, yet I typed a SMS earlier which was keyboard lag city #
 
sunking101 said:
With so many people reporting lag with the 6+, I'm just trying to make sure that it is definitely a hardware fault (rather than a software issue, or a hardware limitation) before taking mine back. If I take it back I'll be getting a refurb and then doing the iPhone gamble with yellow screens, loose buttons, clicking screens, dust behind the camera cover etc. The very fact the OP brought up lag, and I've seen numerous people mention it, makes me believe that this isn't a 'one off' when it comes to my own phone. I don't know how to play it from here to be honest. Typing this whole post has been fine, yet I typed a SMS earlier which was keyboard lag city #
Click to expand...

"So many people reporting" , a small forums post on Macrumors on the vast depth of the internet does not constitute "so many people reporting" and in reality is actually very insigificant. And my 6 Plus runs buttery smooth with no touchscreen issues at all so i think it might be a defective device then

Are you using a 3rd party keyboard?
 
Bahroo said:
"So many people reporting" , a small forums post on Macrumors on the vast depth of the internet does not constitute "so many people reporting" and in reality is actually very insigificant. And my 6 Plus runs buttery smooth with no touchscreen issues at all so i think it might be a defective device then

Are you using a 3rd party keyboard?
Click to expand...

No, all stock.
There have been numerous posts both here and on the Apple forums about 6+ handsets lagging, certainly enough for me to realise that it isn't a one-off problem with my own device.
 
This phone doesn't lag, but some apps do because they haven't been optimized for iPhone 6-+ this phone is a beast!
 
sunking101 said:
No, all stock.
There have been numerous posts both here and on the Apple forums about 6+ handsets lagging, certainly enough for me to realise that it isn't a one-off problem with my own device.
Click to expand...

Sure i dont doubt people have issues with their device , but my 6 Plus does not exhibit any of that behavior at all and with that being said it really does seem like you have a defective device
 
If you are having this problem then you should get it replaced. If you are worried about getting a bad replacement, then make sure everything is right with it before you leave the store.
 
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