unsatisfied with applecare

Discussion in 'Buying Tips and Advice' started by kimcheeboi65, Sep 8, 2006.

  1. kimcheeboi65 macrumors member


    May 8, 2006
    Just like others, I had my macbook sent in for repair due to random shut downs. When I turned in my laptop, Apple Genius technician said it'll take at least a week and couple more days maybe.

    My laptop was submitted on aug 28th and was received by the service center the next day, aug 29th.

    Ever since then, it has the same status, "part on order". It's basically on hold awaiting for the new part.

    So I called Applecare today, sept 7th, and asked for the status on my repair in case the online database just failed to update on the status.

    No luck, my macbook repair was still on hold for part and the applecare staff checked if anyone has sent for a search form where they send out notice to other repair places to see if they have the parts. No luck there either.

    So basically, my laptops been in repair for a week and a half doing nothing, but sitting there.

    I am very disappointed at the apple's service right now. I have to get down to San Diego this sunday and I would have thought I would get my laptop back before then. They were at least helpful by calling stores in Burlingame and San Diego to make sure they will be able to trasnfer my laptop down.

    Nevertheless, the staff gave me an option to talk to the supervisor in order to work something out if nothing changes by saturday night. Anyone else have had this experience? What can the supervisor really do for me?

    Thanks for your time and help in advance.
  2. generik macrumors 601


    Aug 5, 2005
    Probably nothing, part of the trouble I suppose is resellers != Apple.

    In some cities the service centre isn't even owned by Apple, but are instead contracted to do the job, hence it is not that easy for Apple to maintain a consistent quality of service.
  3. Scarlet Fever macrumors 68040

    Scarlet Fever

    Jul 22, 2005
    When i took my MacBook in for the random shutdowns, i had it back after 4 days (i took it in on the monday, i had it back on thursday).

    If you can, find an independent reseller. In my experience, they sell stuff cheaper, have much better staff, and their repair services are a lot quicker.

    I had a problem where it wouldn't go to sleep when the lid was closed. I took it into the shop in the morning. They said it would take a week to fix. I had it back the same afternoon!

    By the way, if you live in Melbourne, Australia, Streetwise is the place i am refering to. I highly recommend you go there.
  4. kimcheeboi65 thread starter macrumors member


    May 8, 2006
    thanks for your suggestions, but unfortunately I live in California. Thanks again though.

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