Up-to-date won't recognize my serial :/

Discussion in 'Buying Tips and Advice' started by hodgey1989, Aug 26, 2009.

  1. hodgey1989 macrumors member

    Jan 22, 2008
    I got a new MBP 5 days ago and ever since i've been trying to enter into the up-to-date program but ever time i do it says serial number not found. If i enter my serial into another section of the apple site it tells me my warranty info no problem.

    Anyone else had the same issues, what did you do to solve it??

    Any help is much appreciated :)
  2. 2056 macrumors 6502

    Sep 10, 2008
    sorry that i'm no help, but i'm in the same boat and just purchased mine almost two weeks ago. i was thinking maybe because mine is a refurb mbp.
  3. edesignuk Moderator emeritus


    Mar 25, 2002
    London, England
  4. OllyW Moderator


    Staff Member

    Oct 11, 2005
    The Black Country, England
  5. hodgey1989 thread starter macrumors member

    Jan 22, 2008
    Never-mind, just found a dead pixel on my display. Bringing it back to the store on friday and have been told ill receive the upgrade disc there and then.
    ^^Thanks for you help anyway :)
  6. Petrichor macrumors newbie

    Jun 19, 2011
    Right now,

    It seems that the problem is simply due to the servers being swamped on the up-to-date-page (too many people requesting at once). Ironic, since the actual OS itself has been set up to download extremely smoothly, but some people (in the up-to-date-boat) can't get to that point :D

    Just in case anyone else has this problem, your serial number, etc, is probably valid, and in the worst case scenario you could call them, update now by paying, and then have them give you a refund within 24 hours. But for now, I would just wait, and try again in a little while. Either way, don't pay for no reason :)

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