Update 4.2.1 deleted voicemails that were older than 30 days

Discussion in 'iPhone' started by Qute, Nov 22, 2010.

  1. Qute macrumors newbie

    Jun 10, 2010
    From what I know, the iPhone stores all voicemail messages on the device.
    This is great because AT&T erases them off their servers after 30 days.

    Apparently however, the 4.2.1 update process does not seem to backup the stored voicemail messages.
    I've lost all messages that were older than 30 days. :(
  2. saving107 macrumors 603


    Oct 14, 2007
    San Jose, Ca
    Not to be rude, but do you need to keep voicemails longer than after you initially heard them?

    I'm just wondering.
  3. Qute thread starter macrumors newbie

    Jun 10, 2010
    Depending on sender and/or the content of the message, I would say yes!

    As text messages are archived, I would expect the same for voicemail messages.
  4. macsrcool1234 macrumors 65816

    Oct 7, 2010
    Not to be rude but do you really have to say something so stupid? Discuss the issue at hand (deletion of messages), not the OP's habits.

    The OP has a legit concern. I haven't updated to 4.2 yet but I don't want to lose some of my voicemails. Has this happened to anybody else upon upgrading?
  5. sharpycl macrumors 6502


    May 25, 2009
    Gaithersburg, MD
    the same thing happened to me upon upgrading.
  6. ivtecDOu macrumors 6502


    May 24, 2008
  7. Mliii macrumors 65816


    Jan 28, 2006
    Southern California
    I'm really upset by this...my sister died in June and I had a voice message from her that I saved...
  8. Brien macrumors 68030


    Aug 11, 2008
    Yeah. I had an awesome message left by some random guy who called me and left a drunken message. It was hilarious.
  9. IrishVixen macrumors 68020


    Jun 20, 2010
    For those who haven't already upgraded/lost messages, there are tools out there that will allow you to save them off the phone and onto your hard drive before you do so. I use Phone View on the Mac, and that's one of the features I never thought I'd use...but do all the time. It also saves text messages and allows you to export them in different ways.

    A similar app for Windows is called Touch Copy. A friend bought it after a well known voice artist left her a special birthday greeting. We were able to pull it from her iPhone, convert it to an mp3 using another app, and now she has it in iTunes for whenever she wants to hear it again.

    Both programs have a ton of other features that have made them well worth the $20 or so we paid for them. I'm sure there are other programs out there as well that work similarly. It's just too bad there's no easy way to do this natively through AT&T or Apple.
  10. johnpbart macrumors newbie

    Nov 26, 2010
    for mliii:follow ts elliot's advice

    my son passed away one month ago and his last voicemail to my wife has kept her going by listening to it a few times everyday. today i upgraded her iphone to 4.2.1 and the voicemail was gone. someone from my office came over to see what could be done. she plugged in my wife's i phone to itunes then right clicked and then clicked on restore back up and it put my wife's iphone back to the place where i "first started" and there was the voicemail in deleted voicemails. before we try to upgrade her phone to 4.2.1 again, we will have put that voicemail into a safe place away from apple and att. so, ts elliot was right. good luck. sorry for you loss.
  11. Mliii macrumors 65816


    Jan 28, 2006
    Southern California
    Thank you...and the same goes for you.
    I discovered that I DID in fact have a back up and was able to extract a copy of this message using Phone View. It's now safely stored on a disk as an MPEG4 file.

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