Had a long whinge at the customer services people. got put through to their alleged iPhone experts!! they INSIST that on Friday O2 and CPW stores WILL do upgrades for existing iPhone users, but Apple Stores will only do new contracts. The guy on the phone said this had only been agreed today (prob as a result of the online cock-up). we shall see if this is true, or more O2 bull***t. I have taken note of his name should he be lying!!