I have three Apple devices. iPhone SE 2022 (Primary), iPhone SE 2020, iPad 9th Gen.
The issue:
Ever since upgrading my Primary iPhone SE2022 to IOS 16+, my phone intermittently pops up with "Update Apple ID Settings, some account services will not be available until you sign in again". My iPhone SE 2020 and iPad never experienced this until I also updated those devices to iOS 16+.
I have been back and forth with Apple Support with many Senior advisors.
So far, I'm at my wit's end. I've had two senior advisors try to blame 2FA or Keychain on this issue which never made sense to me since my account does not use 2FA. Keychain data is supposed to be cleared when you unenroll in 2FA. One advisor claimed I'm having this prompt pop up always because I don't use 2FA despite explaining to them I tested it with 2FA turned on, it still gave this pop up.
The last advisor I spoke with who took over my case said there was an authentication key problem somewhere in the system, and basically the account can never fully authenticate or something. He said that he would ask the engineers how to delete the 'random encrypted data' or reset the authentication key thing.
I'm really fed up with this, and the engineering team seems to be of no help.
If anyone has experienced anything similar or may know a fix, please do tell. Thank you!
The issue:
Ever since upgrading my Primary iPhone SE2022 to IOS 16+, my phone intermittently pops up with "Update Apple ID Settings, some account services will not be available until you sign in again". My iPhone SE 2020 and iPad never experienced this until I also updated those devices to iOS 16+.
I have been back and forth with Apple Support with many Senior advisors.
- I do not use 2FA for personal reasons.
- I have temporarily enabled 2FA as suggested by the advisors to no avail. The Apple ID Settings prompt still pops up.
- Yesterday (February 23rd 2023), I noticed every time I back up my devices to iTunes on a windows PC it triggers the pop up immediately.
- Now, and unlike before the prompt is occurring after every reboot on all three devices
- I have never used keychain, or saved passwords.
- I don't use iCloud back ups.
- I don't use passcodes.
- The only things that sync between devices are the calendar app, contacts and reminders.
- This issue ONLY occurred after iOS 16+, not on any previous iOS versions.
- Log out of all devices that use my Apple ID. There is only 1 Apple ID. Log back in on all devices.
- Enable 2FA, log out on all devices and re-login on all devices with 2FA enabled.
- Completely wipe all devices to brand new status, then log into my Apple ID on each device without performing a recovery.
- Completely wipe all devices to brand new status, then log into my Apple ID on each device after recovering back ups.
So far, I'm at my wit's end. I've had two senior advisors try to blame 2FA or Keychain on this issue which never made sense to me since my account does not use 2FA. Keychain data is supposed to be cleared when you unenroll in 2FA. One advisor claimed I'm having this prompt pop up always because I don't use 2FA despite explaining to them I tested it with 2FA turned on, it still gave this pop up.
The last advisor I spoke with who took over my case said there was an authentication key problem somewhere in the system, and basically the account can never fully authenticate or something. He said that he would ask the engineers how to delete the 'random encrypted data' or reset the authentication key thing.
I'm really fed up with this, and the engineering team seems to be of no help.
If anyone has experienced anything similar or may know a fix, please do tell. Thank you!