UPDATE! Apple Store 14 day return flexible?

Discussion in 'Buying Tips and Advice' started by LondonCentral, Oct 27, 2010.

  1. LondonCentral macrumors 6502

    Apr 27, 2010
    Hi guys,
    I have an iPod Touch 32gb 4th gen which I bought from my local apple store. The return date as stated on the receipt is the 23rd of Sept. It's been used briefly a couple of times but it's now sat in the box with all its packaging in 'as new' condition. My question is, would it be possible for me to walk into the apple store in the morning and ask to exchange it for an iphone 4 (stock permitting) despite the fact that the return date is a month overdue?

    I don't like carrying the ipod touch and phone together. I need a decent phone with maps, apps etc and this seems like the best way to get £250 off an iphone without having to sell the ipod separately (at a loss). Do stores strictly stick to the 14 day return policy or is there any wiggle room (ie could they enter it into the system as a warranty return or something similar)?
    I know I should have done this within the 14 day window but I've been really busy and didn't consider the iPhone 4 at the time.
  2. rdowns macrumors Penryn


    Jul 11, 2003
    15 or 16 days flexible, probably.

    34 days, good luck with that.
  3. hcho3 macrumors 68030

    May 13, 2010
    Flexible? I wouldn't really call your situation flexible. 15,16,17,18 or 19 days then yes, we can go with flexible. Your return days has passed over a month. It's more like extreme.
  4. LondonCentral thread starter macrumors 6502

    Apr 27, 2010
    So you're saying I would have to either be one smooth mofo or just admit defeat, sell it at cex (cex.co.uk) for an extortionate £172 and then get the iphone 4. Ah well.

    Boo :(
  5. And1ss macrumors 6502a


    Oct 20, 2009
    It's been a month, so no. Apple is nice, but not that nice. Maybe sell it?
  6. LondonCentral thread starter macrumors 6502

    Apr 27, 2010
    Yeah, think i'll have to sell it either at that place I mentioned or keep it and sell it closer to xmas for a decent amount. Only desperate(ish) as I'm planning a road trip this weekend and meeting a few friends along the way, having the iphone would be ideal.

    Anyway, thanks for the replies chums!
  7. LondonCentral thread starter macrumors 6502

    Apr 27, 2010
    Got to the Apple Store at about 1pm and it was very very busy. On my way out I managed to get the attention of one of the sales people and after telling him about my situation he said it wouldn't be a problem! We then tried to reserve a sim-free iPhone via apple.com/uk but the network was overloaded with teenyboppers in the store updating their Facebooks. Anyway, I got my butt home, reserved the iPhone, wiped my iPod Touch and made my way back into town.

    When I got there the guy who said it would be ok wasn't there, but I managed to smooth my way through it on the back of the promise the first guy made. In all honesty none of them seemed that bothered by the 34 day over-run on the return date.
    The final hurdle was getting it all authorized by the manager, who laughingly said they'd just broken all the rules. As the ipod touch wasn't used (although synced then wiped so would have to be returned as a warranty case), he knew I was an honest (albeit lazy) customer who just didn't need the Touch and really wanted the iPhone.

    So in summary, if you don't ask, you don't get. Got my micro-sim from 02 and im opening the box now :)
  8. GoCubsGo macrumors Nehalem


    Feb 19, 2005
    The moral of the story here is **** policy. Be lazy and providing you can "smooth" your way through life, you'll be fine.

    I think this message is a good message to send. I think it is fantastic that you were rewarded for being lazy.
  9. LondonCentral thread starter macrumors 6502

    Apr 27, 2010
    You do realise I wasn't being literal. The woman I spoke to on the Apple helpline said I SHOULD try in store as they work differently to online orders. She wouldn't say it was impossible. AND, the first guy in store said they're very lenient and usually don't pay attention to the 14 day limit when it comes to exchanges.

    But no, you're right. I'm some smooth talking lazy ****** who walks around taking advantage of everyone. Riiiight.
  10. And1ss macrumors 6502a


    Oct 20, 2009
    Situations like this enable people to have less disregard for Apple policies or any policies in general. Think carefully about buying something before requesting a company to break the rules just to appease you.

    Then again, Apple enables this type of behavior by always saying yes to any demands. Sometimes, I wonder why Apple even has policies since they are always bending it.

    "But no, you're right. I'm some smooth talking lazy ****** who walks around taking advantage of everyone. Riiiight." - Who knows if this is true or not, we don't know you personally, but judging by your situation and how it ended for you, some might think that way.
  11. gan6660 macrumors 65816


    Aug 18, 2008
    It was probably because you exchanged it for a much more expensive item. If you wanted to exchange it for an 8gb touch they would have never done it.
  12. atticus18244fsa macrumors 6502


    Jul 11, 2008
    Waterloo, ON
    Maybe you should think about your purchases before you make them. :rolleyes:
  13. Doc750 macrumors 6502a

    Aug 11, 2010
    glad it worked out for ya.

    The rest of you guys need a xanax ....
  14. Hastings101 macrumors 68020


    Jun 22, 2010
    The moral of the story here is **** the policies of mega corporations.
  15. katz macrumors newbie

    Sep 17, 2010
    Agreed. The point is the customer got what they wanted in spite of a ridiculous and arbitrary policy.
  16. hcho3 macrumors 68030

    May 13, 2010
    What is next for you?

    You bought iPhone and you want to exchange for iPAD? So, you show up next year?
  17. sushi Moderator emeritus


    Jul 19, 2002
    Personally, I think that the 14 day return policy is reasonable. Stores can be flexible so it never hurts to ask.
    And politeness counts.

    In this case, the OP got lucky. No guarantees the same will happen to the next person.
  18. Melody1111111111 macrumors newbie

    Jul 22, 2017
    I actually have a different problem because my dad has a 7 plus and he wants the iphone 8. So he said he would give me the 7 plus when he gets the 8. The problem is i hate matte black and thats the colour of the 7 plus. I want to change it but i dont want to embarrass myself in the apple store not knowing im not allowed to.

    Can anyone tell me if im allowed to change the colour because my dad got apple care on the iphone and it has a two year warranty so can i return it and get a new colour or can i even trade for a new colour.

    Please Respond
  19. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    No. You cannot change color outside of 14 days. Warranty or not.

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