Update does not appear on my phone

Discussion in 'iOS 10' started by appleuser15, Sep 17, 2016.

  1. appleuser15 macrumors member

    Joined:
    Nov 16, 2015
    #1
    I go to Settings > General > Software and it says that I am running the latest software (9.3.5) which is obviously not true. I spoke to apple and they said the update may not be showing because my Wi-fi connection is too weak, can this possibly be the case?
     
  2. 988466 macrumors member

    Joined:
    Sep 6, 2015
    #2
    Make sure your time and date is correct.
    Check for updates using 3G/4G then continue the update via wifi.
    Make sure you have no profiles installed.
    Check if your wifi doesn't have any proxy settings. (Best thing to do is forget the wifi and re-add it)
    Turn off any VPN's and then check.

    Or update iTunes and update it via your computer.

    Extreme case: backup phone and rest all settings. Or peform a DFU clean install.

    Hope this helps.
     
  3. Yun0 macrumors 65816

    Yun0

    Joined:
    Jun 12, 2013
    Location:
    Winnipeg, Canada
    #3
    u didnt say what device, if its a 4s and below they dont support ios 10. apple's "troubleshooting" is pathetically shockingly bad, "weak wifi" lol..it takes less than 56k dial up throughput to check for an update, vpns with internet also detect it, as do cellular..
     
  4. appleuser15 thread starter macrumors member

    Joined:
    Nov 16, 2015
    #4
    My bad, it's an iPhone 6 and I just tried updating via cellular but no luck. Disappointed apple doesnt know what to do in this situation.
     
  5. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #6
    Do you perhaps have an older beta profile installed?
     
  6. HopefulHumanist macrumors 6502a

    Joined:
    Jan 28, 2015
    #7
    You have to be on wifi. I think if all else fails, you have to do it via iTunes.
     

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