**UPDATE** Help! 2010 15" i5 MBP keeps shutting down for no apparent reason

Discussion in 'MacBook Pro' started by Ronnoco, Jul 21, 2011.

  1. Ronnoco, Jul 21, 2011
    Last edited: Jul 22, 2011

    Ronnoco macrumors 68030

    Ronnoco

    Joined:
    Oct 16, 2007
    Location:
    United States of America
    #1
    I wonder if anyone can help me out here...suddenly, for about the past few weeks my Spring 2010 15" i5 MBP will just shut down. I am using it with my 27" ACD in clamshell mode. All connections are correct (and the same as they have been since January when I first started using the ACD). I've reset the SMB to no avail. The ACD will go dark, the wireless keyboard and Magic Mouse will become unresponsive but the sleep/wake LED will stay lit until I open the lid, then it goes dark but i can still hear the fans going. I've been preforming a forced power down and restarting and everything is ok for a few hours, then the ACD goes dark again...here is the latest error report:

    Interval Since Last Panic Report: 43656 sec
    Panics Since Last Report: 2
    Anonymous UUID: 0AB3B70D-B878-412A-9110-3DF7431AE1E1

    Thu Jul 21 13:26:07 2011
    panic(cpu 2 caller 0xffffff7f809542bf): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80a08dc000 0x0a5480a2, D0, P3/4
    Backtrace (CPU 2), Frame : Return Address
    0xffffff80a07f32b0 : 0xffffff8000220702
    0xffffff80a07f3330 : 0xffffff7f809542bf
    0xffffff80a07f33c0 : 0xffffff7f80a443fc
    0xffffff80a07f3410 : 0xffffff7f80a444bc
    0xffffff80a07f3470 : 0xffffff7f80cee749
    0xffffff80a07f35b0 : 0xffffff7f80a63519
    0xffffff80a07f35e0 : 0xffffff7f8095dc4a
    0xffffff80a07f3690 : 0xffffff7f8095954c
    0xffffff80a07f3880 : 0xffffff7f8095b151
    0xffffff80a07f3960 : 0xffffff7f817f7008
    0xffffff80a07f39a0 : 0xffffff7f81805e06
    0xffffff80a07f39c0 : 0xffffff7f818216d4
    0xffffff80a07f3a00 : 0xffffff7f81821739
    0xffffff80a07f3a40 : 0xffffff7f81809c51
    0xffffff80a07f3a90 : 0xffffff7f817c1753
    0xffffff80a07f3b10 : 0xffffff7f817c01c4
    0xffffff80a07f3b40 : 0xffffff7f817c5bfd
    0xffffff80a07f3b70 : 0xffffff80006524ad
    0xffffff80a07f3be0 : 0xffffff800065284c
    0xffffff80a07f3c40 : 0xffffff8000652ff0
    0xffffff80a07f3d80 : 0xffffff80002a3738
    0xffffff80a07f3e80 : 0xffffff8000222ff6
    0xffffff80a07f3eb0 : 0xffffff8000214829
    0xffffff80a07f3f10 : 0xffffff800021bb58
    0xffffff80a07f3f70 : 0xffffff80002ae380
    0xffffff80a07f3fb0 : 0xffffff80002d83a3
    Kernel Extensions in backtrace:
    com.apple.NVDAResman(7.0.2)[7E65ECA2-D3A1-35F8-B845-C975FB531E7E]@0xffffff7f808f4000->0xffffff7f80bcafff
    dependency: com.apple.iokit.IOPCIFamily(2.6.5)[95ABB490-3AB5-3D5E-9C21-67089A9AE6A1]@0xffffff7f80880000
    dependency: com.apple.iokit.IONDRVSupport(2.3)[E99C8907-946D-3F1A-A261-4C0F2D5D0451]@0xffffff7f808e2000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3)[897EB322-FD55-36D7-A68E-9E9C3
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f15
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.6)
    Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST95005620AS, 500.11 GB
    Serial ATA Device: MATSHITADVD-R UJ-898
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: hub_device, apple_vendor_id, 0x9126, 0xfa140000 / 6
    USB Device: Apple LED Cinema Display, apple_vendor_id, 0x9226, 0xfa146000 / 10
    USB Device: Display iSight, apple_vendor_id, 0x8508, 0xfa145000 / 9
    USB Device: Display Audio, apple_vendor_id, 0x1105, 0xfa144000 / 7
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 4
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 3
    FireWire Device: d2 quadra (button), LaCie, 800mbit_speed

    I suppose I should run it without the ACD to see if that is the problem, or just make an appointment with a Genius...
    Thanks for any help...
     
  2. Detrius macrumors 68000

    Joined:
    Sep 10, 2008
    Location:
    Asheville, NC
    #2
    The panic log is not definitive, but if the machine is under warranty, you should bring it in.
     
  3. dapitts08 macrumors regular

    Joined:
    Jul 1, 2009
    #3
    check out my last post in this thread....

    sounds like you might be having the same issue I had...

    http://forums.macrumors.com/showthread.php?t=1190911

    edit: also....i ran mine for a week without the ACD to test it and it never happened....
    only happened when the ACD was connected
     
  4. Ronnoco thread starter macrumors 68030

    Ronnoco

    Joined:
    Oct 16, 2007
    Location:
    United States of America
    #4
    Thanks...I have a 3:30pm Genius appointment...I fear the logic board replacement because from what I've read, it can happen multiple times...UGH!
    :mad:
    I'm going to connect my 11" MacBook air to the ACD and see if there is any problem with the ACD as well...
     
  5. Ronnoco, Jul 22, 2011
    Last edited: Jul 22, 2011

    Ronnoco thread starter macrumors 68030

    Ronnoco

    Joined:
    Oct 16, 2007
    Location:
    United States of America
    #5
    ***update***

    **UPDATE**

    Ok, here's an update on the issue:
    So, I took the MBP to the Genius Bar. The Tech took a look at the logs and asked me a few questions about when the issue was first noticed and how often the MBP shutdown and what I was doing on it when it happened...

    He then ran some basic Apple Hardware Diagnostics and everything pretty much checked out. Next was for me to leave the MBP with them overnight so they could run a more through diagnostic and if everything checked out again he'd wipe the HD and reinstall Lion and have me manually reinstall my music, pictures and document folders (he did not want me to restore from my Time Machine backups)...

    Just as he was about to close my MBP and take it in the back, the display went black...just as it did to me...The Tech was shocked and asked if that was the issue. I immediately concurred. He said in a way, I was lucky because so many times they cannot recreate the issues people report and they have to methodically try and find the problem which takes so much time, and even then many times they never get it to repeat the issue...

    The Genius knew right away that it was the Logic board/GPU that needed to be replaced and wrote up the order (luckily I had AppleCare on this machine which is two months over the original warrantee period...otherwise, $600+). I was quoted 5-7 days which was fine as I have an 11" MBA that I could connect to my ACD and not really miss a beat for a week...

    I get a call today around Noon and it's the Apple Store telling me my MBP is ready for pickup...:eek:
    "The guy told me a week!" I replied and she said "we work fast around here"...

    I drove down (about 12 miles each way) to pick it up, the kid brings it out of the back and places my newly repaired MBP in front of me to power up to make sure it works properly before I sign the release. I hit the power button...NOTHING...I hit it again...NOTHING (black screen)...one more time...NOTHING! The kid tries...NOTHING! Now I'm worried. The kid takes it in the back for about 10 minutes then reemerges with the MBP powered on. I ask him what he did and he tells me he held the power button down for 6 seconds and then powered it back on and it started up normally...

    Ok, now I'm saying to myself "Damn, this is EXACTLY why I brought it in here for repair!!!!1111!!!"...did they not even check it after repairing it? Am I going to have leave it here again? The kids says it's ok and not to worry...

    I've now had it running for several hours connected to the ACD with no issues so I'm going to assume its fixed! :D

    End Of Story...
    (hopefully...) :confused:
     
  6. Ronnoco thread starter macrumors 68030

    Ronnoco

    Joined:
    Oct 16, 2007
    Location:
    United States of America
  7. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #7
    this sounds exactly like what I've been experiencing...it seems from what I've looked at that it is an issue with the NVidia graphics card, and the problem is most often apparent after (or during) an attempted graphics switch. I am trying the suggestion that many have had, to run GFX card status and force it to remain on intel graphics until there is an update to Lion (it is a Lion software issue, so if your problem is the same as mine, the replacement shouldn't have done anything unless the replacement card is newer/newer firmware or something along those lines).

    I am hoping this stops the issue, but obviously they need to update soon...I spent $3000 on this computer and I don't want to not have NVidia graphics!

    its a mid 201 15" MBP with 512mb card, 8gb memory, and 2.67ghz i7.

    I don't want to get the card replaced if I don't have to...I've had two screen replacements already. I'd really like it if they just invoked a "lemon policy" and upgraded me to a 2011 mbp! but I highly doubt that

    keep me updated, let me know if the replacement resolved your issue, even with graphics switching enabled!
     
  8. dapitts08 macrumors regular

    Joined:
    Jul 1, 2009
    #8
    ....

    This isn't a Lion software issue at all. You can do a quick web search and see that folks have been experiencing this issue for over a year now...way before Lion was released or installed in anyone's laptop. It is a NVIDIA card issue. I have had my logic board replaced twice for the issue.
     
  9. Ronnoco, Jul 25, 2011
    Last edited: Jul 25, 2011

    Ronnoco thread starter macrumors 68030

    Ronnoco

    Joined:
    Oct 16, 2007
    Location:
    United States of America
    #9
    I experienced this issue with SL as well so it is not a Lion issue...I have definitely noticed smoother graphics switching now since the replacement Logic Board and my MBP now wakes from sleep perfectly when connected to my 27" ACD which it DID NOT do before the replacement...
    Btw, as I mentioned in my update, the Apple Store (Carlsbad, CA) had this repair done and ready for pickup in less than 24 hours...:D
     
  10. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #10
    well, I took mine in, and they're having me reinstall Lion to see if it's a bad install. If not, they said they're going to send it out, but this would be the third time, so they said they'd have me talk with a manager first to see if a straight replacement is in order instead. Either way, it definitely is starting to look like its a bad graphics card, not Lion
     
  11. Ronnoco thread starter macrumors 68030

    Ronnoco

    Joined:
    Oct 16, 2007
    Location:
    United States of America
    #11
    A I posted earlier in the thread, the Genius at the store was about to wipe my HD and reinstall Lion clean just before the display went dark (thank goodness)...This at least spared me the extra time and trouble of reinstalling all of my apps and data again before they eventually realized it was in fact, the graphics card/logic board...
    I understand of course that if they cannot reproduce the issue right there at the GB, they have to methodically try and discover what is wrong with the unit...unfortunately, that takes a lot of time...
    Let us know what happens...
     

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