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Update to tvOS 13.3 not possible (software damaged)

Crawler666

Crawler666

macrumors newbie
Original poster
Sep 23, 2012
14
2
I have a new AppleTV HD with 13.2 installed out of the box and the update to 13.3 shows an error, that the update failed (software was damaged). I can't even load the IPSW via ipsw.me (https://ipsw.me/download/AppleTV5,3/17K449). Seems something is wrong with Apples update servers. Strangely enough, I can download nearly every other IPSW for various devices, except tvOS 13.3 for the ATV HD. I get the mentioned error since thursday, on wednesday I updated another ATV HD to 13.3 without any problems.

I also can't update via finder (ATV connected over USB-C), same error (see screenshot)
 

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Yes, but for that to work tvOS 13.3 needs to be downloaded, which fails with the error above. iTunes is no more in Catalina, this functionality moved to the finder.
 
I recommend taking it to an Apple store and let them fix or replace the unit. This is probably the simplest solution.

In Catalina, iTunes is there but I guess it can't be used to restore an Apple TV. I have the 4k version; otherwise, I would test it.
 
13.3.1 solved the problem, after putting the AppleTV in DFU-mode I could recover via downloaded (ALT+click) IPSW from ipsw.me in Finder. 13.3 still won't download, so it's definitely a problem with Apples update-servers and that particular file.
 
Crawler666 said:
13.3.1 solved the problem, after putting the AppleTV in DFU-mode I could recover via downloaded (ALT+click) IPSW from ipsw.me in Finder. 13.3 still won't download, so it's definitely a problem with Apples update-servers and that particular file.
Click to expand...

How did you put AppleTV 4k in DFU mode?
 
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