Update unavailable with this apple ID

[mac_dummy]

Hello,

Not sure if this is the right place but...
I just got my MBP back from service and was getting everything set up. Apple replaced just about everything! While I was checking and installing updates, a program, iMovie was listed, and when I tried to update the program I got the message saying...

I checked my system serial number and confirmed I was logged in using the only ID I have. My other purchases are listed. I also checked similar threads and saw someone had a problem like this because iPhoto was now called Photo, in my case iMovie hasn't changed names.

Any ideas?

Thanks.

 

[DeltaMac]

You said the program was one that you never used.
Is that app one that you did purchase at one point, then requested a refund?
If it is still installed, then you just need to remove it...

What is the application? Is it one that you actually remember purchasing, or downloading?

 

[mac_dummy]

You said the program was one that you never used.
Is that app one that you did purchase at one point, then requested a refund?
If it is still installed, then you just need to remove it...

What is the application? Is it one that you actually remember purchasing, or downloading?

I just got through editing my original post. It is iMovie. I never used it before. I see it is included with OSX.

 

[DeltaMac]

No, iMovie is not included with an install of OS X, although it may be part of the software that would have come originally with your Mac. If you have replaced the hard drive, and installed OS X from the restore DVD, then you may need to re-purchase iMovie.
If you have never used it, you can choose to just remove it from your hard drive.
What version of OS X are you running now, and what version of iMovie is installed?

The older iPhoto software was replaced a couple of years ago with the similar software Photos, which is what you would get on a new Mac.
iMovie is still updated, and continues with the same name iMovie.
The message that you get about updating may mean that you are not the original owner of the Mac, and the previous owner used iMovie, but because you are now using a different version of OS X, that version of iMovie is not available to you. I don't that for sure, it depends on what version you have now, and the OS X version that you have currently.

 

[mac_dummy]

You said the program was one that you never used.
Is that app one that you did purchase at one point, then requested a refund?
If it is still installed, then you just need to remove it...

What is the application? Is it one that you actually remember purchasing, or downloading?

Nice, that was easy. Thanks
[doublepost=1478485004][/doublepost]

No, iMovie is not included with an install of OS X, although it may be part of the software that would have come originally with your Mac. If you have replaced the hard drive, and installed OS X from the restore DVD, then you may need to re-purchase iMovie.
If you have never used it, you can choose to just remove it from your hard drive.
What version of OS X are you running now, and what version of iMovie is installed?

The older iPhoto software was replaced a couple of years ago with the similar software Photos, which is what you would get on a new Mac.
iMovie is still updated, and continues with the same name iMovie.
The message that you get about updating may mean that you are not the original owner of the Mac, and the previous owner used iMovie, but because you are now using a different version of OS X, that version of iMovie is not available to you. I don't that for sure, it depends on what version you have now, and the OS X version that you have currently.

Yes, they installed Sierra during the repair process. Just a week of going back to PC wiped out what little Mac knowledge I had.