"Update Unavailable with This Apple ID"

[Drifty_Child]

I received my MBP 2018 around 24 hours ago, a refurb directly from Apple's own website. I immediately logged into my Apple account. I want to install the updates on the App Store, but I get this message:

"Update Unavailable with This Apple ID"
"This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or canceled?"

...What? I literally have no idea what it's talking about. These are the default updates available right away for Pages, Keynote, iMovie, Numbers and Garage Band.

I have tried "claiming" the items to my account, but it says "your request is temporarily unable to be processed."

 

[chscag]

Where did you buy your 2018 MacBook Pro? Was it new, refurb, used, or....? It sounds like your 2018 MacBook Pro may have been a returned item to the store. Best Buy does this but usually will say "Open Box item".

 

[Drifty_Child]

It was a refurb directly from Apple's own website.

 

[fisherking]

i got this setting up a friend's refurbished mac; neither of us are sure how we got past it! but try signing out, then back in, to the appstore...

 

[chscag]

It was a refurb directly from Apple's own website.

Then, you'll need to sort this out with Apple Customer Support. I see that you mentioned it was a refurb from Apple in your first post, I must overlooked that. Give Customer Support a call and they should be able to straighten it out for you.

 

[Drifty_Child]

Okay, I got Apple's customer support and they had me reformat my computer and re-install Mojave. It seems to be working fine now, but I'll come back if there are further issues.

 

[fisherking]

Okay, I got Apple's customer support and they had me reformat my computer and re-install Mojave. It seems to be working fine now, but I'll come back if there are further issues.

ah, well. had you at least tried what i suggested? we didn't have to go thru anything as dramatic as that. but glad you got it sorted...

 

[Drifty_Child]

ah, well. had you at least tried what i suggested? we didn't have to go thru anything as dramatic as that. but glad you got it sorted...

It was giving me problems before I installed Mojave too, so logging out and back in didn't make a difference. But thanks anyway. Luckily I had pretty much no files on the computer so it was very easy to reformat quickly.