Updated iPhone and lost EVERYTHING!

[MaryJo]

I updated my iPhone, so everything was erased. It asked me for a password to restore my information, but I don't remember setting a password for this and have never had to enter a password before. So it made a back-up, its just password protected.

Is there a way to retrieve this password? I have called Apple already and they were of no help.

 

[r2shyyou]

I updated my iPhone, so everything was erased. It asked me for a password to restore my information, but I don't remember setting a password for this and have never had to enter a password before. So it made a back-up, its just password protected.

Is there a way to retrieve this password? I have called Apple already and they were of no help.

Have you tried the password for your Apple ID? What did you update from (and to)?

 

[jmjoh122]

I would start by trying the usual, 0000,1234, 1111, and see if theat helps. Otherwise I don't know what to say. Perhaps talk to a Genius at the apple store.

 

[FreakinEurekan]

iTunes backup or iCloud? If iTunes, try http://www.iphonebackupextractor.com/

 

[likethesoup2]

I don't understand -- what were you updating/restoring?

 

[MaryJo]

iTunes said there was an update available. It asked me if I wanted to back-up my information. Then when it was ready to restore my information, it asked for a password.

 

[r2shyyou]

iTunes said there was an update available. It asked me if I wanted to back-up my information. Then when it was ready to restore my information, it asked for a password.

And then what? Did you try to enter a password? If so, which one(s) did you try?

 

[MaryJo]

And then what? Did you try to enter a password? If so, which one(s) did you try?

I tried a few of my normal passwords. I even tried the 0000.

 

[r2shyyou]

I tried a few of my normal passwords. I even tried the 0000.

I just searched Google for your issue and the following thread came up from the Apple Support Forums:

https://discussions.apple.com/thread/3374140?start=0&tstart=0

Have a look there and see if that helps.

 

[Texran]

I tried a few of my normal passwords. I even tried the 0000.

Should be your passcode lock, that you or someone set. Did you not ever have a pass you needed to put in after your phone was idle for a period of time.
Or your trying to restore a backup that isn't yours.

 

[MaryJo]

Should be your passcode lock, that you or someone set. Did you not ever have a pass you needed to put in after your phone was idle for a period of time.
Or your trying to restore a backup that isn't yours.

For starters, the back up is mine. No other phone is set to my computer.
And NO, I haven't had to enter a password for my phone at all.