I've had a lot of problems over the years with my Hard Drive based iPods, and now have my third busted one. Call it back luck or what have you, but I can hear audible clicking in this thing and I'm fed up. I'm sure Apple is going to replace it, but the problem is that they'll replace it with another hard drive based iPod, and I'm sure I'll have similar problems. When I called my store, they said that the warranty exchange policy only allows for an exact product exchange, with no option for upgrade or downgrade. I'd like to get an SSD based device due to the fact that the hard drive is what's failed on me all these times. Do any of you know/have you talked Apple into swapping this out for a different model?