updated to iOS 10 and now my windows computer won't mount my iphone

Discussion in 'iOS 10' started by warchieft2k, Sep 15, 2016.

  1. warchieft2k macrumors newbie

    Joined:
    Jun 27, 2007
    #1
    Today I was going upload my photos from my iphone 6 running iOS 10 to my windows computer and I am not able to. My windows computer detects the iphone, in fact i can see it on itunes. However, I will not mount in. I can not browser my pictures folder on the iphone as i usually do...

    any suggestions?
     
  2. jhuynh macrumors member

    Joined:
    Oct 18, 2012
    #2
    unlock the phone, there should be a popup asking if you trust the computer.
     
  3. warchieft2k thread starter macrumors newbie

    Joined:
    Jun 27, 2007
    #3
    I forgot to add that I did that already as soon as I plugged he phone in..
     
  4. one more macrumors 6502a

    one more

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    Aug 6, 2015
    Location:
    Earth
    #4
    Are you running the latest version of iTunes?
     
  5. warchieft2k thread starter macrumors newbie

    Joined:
    Jun 27, 2007
    #5
    I downloaded it before I plugged my phone in. 12.5.1.21
     
  6. one more macrumors 6502a

    one more

    Joined:
    Aug 6, 2015
    Location:
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    #6
    Then perhaps try checking for any Windows updates, apply them if any, reboot both the iPhone & computer and give it another go?
     
  7. jhuynh macrumors member

    Joined:
    Oct 18, 2012
    #7
    The only other thing would be to try a different cable or different usb port on the computer and try again.
     
  8. jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #8
    I had the same problem. I tried a bunch of things, including an iTunes uninstall/reinstall, which didn't work.

    Ultimately, I found that it was necessary to disconnect my iPhone from my computer, power cycle the iPhone, and then plug the USB cable back in. This enabled the iPhone to appear in "This PC" so I could download my photos.

    This is only a temporary fix. Next time you want to download pictures, you'll need to do the iPHone power cycle again.

    iPhone 6 Plus, iOS 10.0.1, Windows 10 Pro 1607 Build 14393.187
     
  9. warchieft2k thread starter macrumors newbie

    Joined:
    Jun 27, 2007
    #9
    im glad to hear i am not the only one... do you think it is a bug on ios 10?
     
  10. jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #10
    Hard to say. On Tuesday, not only was iOS updated, but also iTunes and Windows 10.

    I'm leaning towards it being a bug in "Apple Mobile Device Support," (which was updated with iTunes) since I could see my iPhone in "This PC" (though not access it) while iTunes was uninstalled.
     

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