Updating Devices - Disk Mode

Discussion in 'iPad Tips, Help and Troubleshooting' started by smithy33, Feb 23, 2013.

  1. smithy33, Feb 23, 2013
    Last edited: Feb 23, 2013

    smithy33 macrumors newbie

    Feb 23, 2013
    I have an iPhone 4S and an iPad 4th Gen. The issue is that, whenever I do a software update on either device through iTunes (Windows), I get a message saying 'the iPad/iPhone has been unable to update' and the device enters recovery mode and my windows PC won't recognise it. I have to then attach the device to my girlfriend's macbook which recognises the device in recovery mode and restores it.

    Clearly there is an issue with my Windows PC. Has anybody encountered this problem and know how to solve it?

  2. Aspasia macrumors 65816

    Jun 9, 2011
    Halfway between the Equator and North Pole
  3. smithy33 thread starter macrumors newbie

    Feb 23, 2013
  4. Night Spring macrumors G5

    Night Spring

    Jul 17, 2008
    Could be a problem with the USB ports. Also, you do have the latest version of iTunes installed? And sometimes, rebooting your computer clears up the problem.

    But then, why bother doing the update through your PC? Over the air update works perfectly fine.

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