hey all,
To begin I’ve been enrolled in the upgrade program for over 12 months. I’ve replaced my phone 2x under AppleCare+. I tried to go through the pre-approval process for the X and got an error stating my phone is not enrolled. In contacting Apple they state that is does show up as enrolled in the system and are unsure as to why the website doesn’t recognize it. They stated they will “escalate” the report but don’t think it will be resolved by launch and I will have to setup a new upgrade and have it adjusted in store or buy the phone outright. Anyone else experience this and have a resolution?
To begin I’ve been enrolled in the upgrade program for over 12 months. I’ve replaced my phone 2x under AppleCare+. I tried to go through the pre-approval process for the X and got an error stating my phone is not enrolled. In contacting Apple they state that is does show up as enrolled in the system and are unsure as to why the website doesn’t recognize it. They stated they will “escalate” the report but don’t think it will be resolved by launch and I will have to setup a new upgrade and have it adjusted in store or buy the phone outright. Anyone else experience this and have a resolution?