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Upgrade Programme phone still not refunded?

M

Marco123

macrumors 6502a
Original poster
I purchased a 7plus in the UK on the iPhone upgrade Programme and returned it on Friday but when I phone Barclays Partner Finance, they have had no response from Apple that the phone was returned.
How long does it take them to respond?
 
Edit: Whoops!

Yes - I have the same problem. Started iUP through Citizens One in the US, returned it next day because Verizon was running a far better promo. Though the email from Citizens One/Apple said 5-10 business days, they told me on the phone it could be up to 30.
 
Last edited:
I did an in store refund with an outright bought iPhone 7 and it took nearly 3 weeks for it to appear in my bank acc. Not sure if this is relevant like.
 
Things like this take 7-10 business days. Considering you did it Friday, yesterday was only the first business day. I would give it some time.
 
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i am having the same problem. i bought the phone on 25th november and returned it on 9th december. i still havent got my refund and now its more than 30 days.
 
MuGeN PoWeR said:
i am having the same problem. i bought the phone on 25th november and returned it on 9th december. i still havent got my refund and now its more than 30 days.
Click to expand...

Yikes. December 16th here. I'll call on Friday if it still hasn't appeared. Keep us updated, please!
 
Still no refund here. I called and they said it should have been back the 17th, now I should expect it in 3-5 days. I'm really frustrated with Citizen One on this.
 
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