Upgrade Programme phone still not refunded?

Discussion in 'iPhone' started by Marco123, Jan 10, 2017.

  1. Marco123 macrumors 6502a

    Joined:
    Jun 14, 2012
    #1
    I purchased a 7plus in the UK on the iPhone upgrade Programme and returned it on Friday but when I phone Barclays Partner Finance, they have had no response from Apple that the phone was returned.
    How long does it take them to respond?
     
  2. James.K.Polk, Jan 10, 2017
    Last edited: Jan 10, 2017

    James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #2
    Edit: Whoops!

    Yes - I have the same problem. Started iUP through Citizens One in the US, returned it next day because Verizon was running a far better promo. Though the email from Citizens One/Apple said 5-10 business days, they told me on the phone it could be up to 30.
     
  3. snarlz macrumors 6502

    snarlz

    Joined:
    Oct 25, 2011
    Location:
    United Kingdom
    #3
    I did an in store refund with an outright bought iPhone 7 and it took nearly 3 weeks for it to appear in my bank acc. Not sure if this is relevant like.
     
  4. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #4
    Things like this take 7-10 business days. Considering you did it Friday, yesterday was only the first business day. I would give it some time.
     
  5. MuGeN PoWeR macrumors 68020

    MuGeN PoWeR

    Joined:
    Jun 29, 2011
    #5
    i am having the same problem. i bought the phone on 25th november and returned it on 9th december. i still havent got my refund and now its more than 30 days.
     
  6. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #6
    Yikes. December 16th here. I'll call on Friday if it still hasn't appeared. Keep us updated, please!
     
  7. MuGeN PoWeR macrumors 68020

    MuGeN PoWeR

    Joined:
    Jun 29, 2011
    #7
    yeah i will give them a call in sometime and inquire about it.
     
  8. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #8
    Bump! Any updates? Still have not seen my refund.
     
  9. MuGeN PoWeR macrumors 68020

    MuGeN PoWeR

    Joined:
    Jun 29, 2011
    #9
    i called them two days ago and the rep said she will accelerate my refund. I still havent got it yet,
     
  10. MuGeN PoWeR macrumors 68020

    MuGeN PoWeR

    Joined:
    Jun 29, 2011
  11. James.K.Polk macrumors 6502a

    Joined:
    Aug 31, 2015
    #11
    Still no refund here. I called and they said it should have been back the 17th, now I should expect it in 3-5 days. I'm really frustrated with Citizen One on this.
     

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