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Upgrade swap question

J

Jman13

macrumors 68000
Original poster
Aug 7, 2011
1,653
505
For those who have done an upgrade swap, I've got a question:

My iPhone 5 comes tomorrow, and it was an upgrade on my wife's line. She's getting my 4S and we've sold her 4.

When the 5 comes, can I call AT&T before I do anything with the phone and have them activate the nano-SIM that comes with the phone under my number, or is that SIM already tied to her number, and I would need to get my own Nano-SIM from AT&T?

If I can just call before activating and have them activate it on my line, that would save a lot of headaches.
 
Subscribed. I'm also interested to find out about this.

Btw, last year, I just went to the store and asked for new sim cards. It was relatively quick, but still a hassle.
 
now i understand why people get mad at this question lol. Theres three of this question on the first two pages.
 
im only giving you a hard time because people gave me a hard time for the same question a few days ago. Heres what you do.

So here is the "official" response:

ATT: ok i am going to let you see what i am reading. it explains it better than i can. Its still so new to us.
ATT : Verify the customer has the pre-installed SIM in the new device.*
ATT: Verify the customer has powered on the device, but has not completed the device activation process (unbrick).
ATT: Power iPhone on.
ATT: After choosing desired network, iPhone processes the initial activation. This may take up to one minute.
ATT: iPhone asks to confirm the wireless number used to upgrade the device.
ATT: If the customer wants to activate on a separate wireless number, select No.
ATT: Selecting Yes deactivates the wireless number the order was placed on and results in a burnt SIM.
ATT: Enter the wireless number the customer wishes the iPhone to be activated on and proceed with the activation process.
ATT: Perform an ICCID and IMEI change on the line that is receiving the iPhone.
ATT: Add a qualifying iPhone data plan.
ATT: Swapping of Unlimited Data plans is not allowed. Customers must select from currently available plans.
ATT: Following departmental guidelines, attempt a test call.
ATT: *If the customer had already removed the SIM card that was pre-installed with the new device and attempted to activate with a different SIM, follow the process below:
ATT: Advise the customer that they must obtain a new SIM to complete the activation.
ATT: Place the new SIM into the iPhone and complete the activation steps listed above.
ATT: The customer may need an additional SIM to process.
ATT: Technically i wasnt supposed to do that so please do not put that out in public
 
famous600 said:
im only giving you a hard time because people gave me a hard time for the same question a few days ago. Heres what you do.

So here is the "official" response:

ATT: ok i am going to let you see what i am reading. it explains it better than i can. Its still so new to us.
ATT : Verify the customer has the pre-installed SIM in the new device.*
ATT: Verify the customer has powered on the device, but has not completed the device activation process (unbrick).
ATT: Power iPhone on.
ATT: After choosing desired network, iPhone processes the initial activation. This may take up to one minute.
ATT: iPhone asks to confirm the wireless number used to upgrade the device.
ATT: If the customer wants to activate on a separate wireless number, select No.
ATT: Selecting Yes deactivates the wireless number the order was placed on and results in a burnt SIM.
ATT: Enter the wireless number the customer wishes the iPhone to be activated on and proceed with the activation process.
ATT: Perform an ICCID and IMEI change on the line that is receiving the iPhone.
ATT: Add a qualifying iPhone data plan.
ATT: Swapping of Unlimited Data plans is not allowed. Customers must select from currently available plans.
ATT: Following departmental guidelines, attempt a test call.
ATT: *If the customer had already removed the SIM card that was pre-installed with the new device and attempted to activate with a different SIM, follow the process below:
ATT: Advise the customer that they must obtain a new SIM to complete the activation.
ATT: Place the new SIM into the iPhone and complete the activation steps listed above.
ATT: The customer may need an additional SIM to process.
ATT: Technically i wasnt supposed to do that so please do not put that out in public
Click to expand...

I hope this is accurate! I went into the AT&T store yesterday to ask, and they said i HAVE to come into the store and can't do it over the phone because they need to activate the line I used for the upgrade, then give me a new nano sim for my number :eek: Pain in the butt!
 
That AT&T thread is exactly what was send to me through the AT&T chat. He sent me exactly what the reps were given as the flowsheet for tomorrow.
 
famous600 said:
ATT: Add a qualifying iPhone data plan.
ATT: Swapping of Unlimited Data plans is not allowed. Customers must select from currently available plans.
Click to expand...

This part scares me as it makes it sound like you'll lose your unlimited plan. I was planning on purchasing an iPhone 5 on a fresh line and then transferring the upgrade to my line. Anyone able to confirm or deny? Thanks.
 
As I posted on another thread... The plan is linked to the line NOT the device. What they are saying is you can't take the other person's data package.
 
The unlimited data plan is tied to a LINE/PHONE NUMBER.

It is not tied to the phone. You can move phones around all day long.

As reported here a few thousand times, and a few dozen this afternoon.
 
Inkobah said:
This part scares me as it makes it sound like you'll lose your unlimited plan. I was planning on purchasing an iPhone 5 on a fresh line and then transferring the upgrade to my line. Anyone able to confirm or deny? Thanks.
Click to expand...


just to be safe, i plan to activate the phone on my wife's account, then go to the store get a new nano sim for my account put it in iphone 5, then activate a new microSIM card on my wifes account and put in her new (old) iphone 4S.

its a pain, but it will ensure i dont lose my unlimited!
 
steemax said:
I hope this is accurate! I went into the AT&T store yesterday to ask, and they said i HAVE to come into the store and can't do it over the phone because they need to activate the line I used for the upgrade, then give me a new nano sim for my number :eek: Pain in the butt!
Click to expand...

Our AT&T stores are similar, both full of idiots. I've contacted AT&T through their chat several times to verify before I go stand in line. I had the last lady I chatted with note my account. She confirmed you can upgrade a line WITHOUT activating the phone. Just upgrade the line DO NOT activate the sim. Then tell them to activate the sim on your number/account.
 
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