Upgrade to El Capitan stalled

Discussion in 'OS X El Capitan (10.11)' started by Radrick, Oct 2, 2015.

  1. Radrick macrumors newbie

    Oct 2, 2015
    I am in the process of upgrading my Mac mini (Yosemite) to El Capitan and I am stuck at the Terms and Conditions screen. I can read the documentation (scrolls no problem) but the Agree button does not respond. Neither does the Back button. It has been sitting at this screen for almost 2 hours.
    What should I do?

  2. Radrick thread starter macrumors newbie

    Oct 2, 2015
    After about 4 hours, I decided to force a power off.
    When it rebooted, it said let's take a tour of El Capitan!
    I have not done much with it yet, but the important stuff (wifi, Safari) seem to work OK.
  3. jeremyhughes macrumors newbie

    Oct 2, 2015
    Almost the same for me. Download successful, but when clicked to install (game the password for my computer) nothing happened. Can't find the download. App Store said already "Downloaded" so can't download again. Said my software was up to date.
  4. DavidSFenton macrumors newbie

    Oct 4, 2015
    Eugene, OR
    Try unplugging any connected peripherals like external drives, scanners, etc. and do a reboot with the computer unattached to anything. I have the same problem but that works for me.
  5. jeremyhughes macrumors newbie

    Oct 2, 2015
    My situation is different. The download apparently succeeded but when I went to install, everything disappeared after I entered the password to my computer, to allow the installation. I went back to do a download again and it said El Capital was already downloaded. But I can't find it. It doesn't appear in the Downloads folder. I guess I'm just going to have to wait till Apple issues and update and then hope the whole download happens again.
  6. CoastalOR macrumors 68020


    Jan 19, 2015
    Oregon, USA
    Apple OS installers download to the Applications folder. Look for "Install OS X El Capitan" in the Applications folder. The full installer should be about 6 Gb. The installer will auto delete after it is used.
  7. jeremyhughes macrumors newbie

    Oct 2, 2015
    Thanks so much! I found it, installed it, and it's working!!
  8. ByteAnApp macrumors newbie

    Oct 17, 2015

    Thank you for this. I was also stuck at 'Terms and Conditions' with no ability to go forward or back. I forced shutdown and rebooted and everything seems fine.

    I originally upgraded to El Capitan via a local account, no problems.
    I then added a new administrative iCloud account and restarted.
    I was unable to log in via the new iCloud account because it would not recognize my password.
    So, I re-logged in via the local account, then I switch users to the iCloud account and it then recognized the password.

    At this point I was asked to setup my iCloud account and it took me to the 'Terms and Conditions' page where I became stuck.

    Thanks to your OP and solution, after force restart I am able to correctly login via the iCloud account and everything appears to be working. I have yet to see the 'Terms and Conditions' page again.
  9. dmnc macrumors 6502


    Sep 26, 2015
    I believe nothing downloaded from the App Store ever stores itself in the Downloads folder.
  10. adamB44 macrumors newbie

    Mar 6, 2009
    Thank you CoastalOR!

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9 October 2, 2015