Upgraded to 10.11.2, install won't finish

Discussion in 'OS X El Capitan (10.11)' started by lason, Jan 11, 2016.

  1. lason macrumors newbie

    Joined:
    May 14, 2007
    #1
    Bought a brand new 5k retina display iMac yesterday and downloaded El Capitan update from the app store, restarted my computer and the progress bar hangs at about 70% completion for hours. I restarted into safe mode only I get the spinning circle after entering my password and never get to the desktop. I can't restore from my time machine backup because I trashed it right before restarting as I was going to be transferring data from my other hard drive to that one. Tried reinstalling OS X using recovery but that installation hangs also. Ran disk utility and hard drive is good. Is there anything I can do to fix this? Haven't had the machine for 24 hours and can't access the desktop
     
  2. dianeoforegon macrumors 6502a

    dianeoforegon

    Joined:
    Apr 26, 2011
    Location:
    Oregon
    #2
    --- Post Merged, Jan 11, 2016 ---
    Boot into the Recovery Drive by holding down Command R when restarting.
    Run Repair Drive using Disk Utility in Recovery.

    If you still can't log in, you qualify for free support from Apple. Call them for help.
     
  3. lason thread starter macrumors newbie

    Joined:
    May 14, 2007
    #3
    I booted into recovery and ran disk utility, the disk came back ok. Didn't try running repair on the drive yet.
     

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