Upgrading from AW3 Cell to AW4 Cell Verizon

[twennywonn]

What exactly is the process? My watch arrives tomorrow and I'm hoping the swap goes without a hitch.

I was thinking reset the AW3 and select remove plan, then pair the AW4 and follow the prompts to activate.

or

Call customer care.

I tried to see if you could do it online and it said my watch was ineligible for a hardware swap.

 

[Nugget]

Nothing so complicated. When you set up the new watch it will ask you if you want to set it up as a new cellular device or if you want it to replace your old one.


Then it makes you log in to your carrier and sorts it all out. The new watch will have cellular and the old watch will show it unprovisioned.

No need to call the carrier or do anything in advance.

 

[Damn Dirty Ape]

Nothing so complicated. When you set up the new watch it will ask you if you want to set it up as a new cellular device or if you want it to replace your old one.


Then it makes you log in to your carrier and sorts it all out. The new watch will have cellular and the old watch will show it unprovisioned.

No need to call the carrier or do anything in advance.

ask me about my experiences getting both an aw3 cell and aw4 cell going. HA

 

[Farrellcollie]

I found verizon to be quite challenging to change from the 3 to the 4

 

[twennywonn]

I found verizon to be quite challenging to change from the 3 to the 4

What did you have to do?

 

[Farrellcollie]

I unpaired the 3 then paired the 4 so they were both on verizon - then came home and got verizon on the phone to cancel the 3

 

[twennywonn]

I unpaired the 3 then paired the 4 so they were both on verizon - then came home and got verizon on the phone to cancel the 3

When you reset the 3 did you select remove plan?

 

[Farrellcollie]

the apple store people told me not to do that. But I eventually tried it anyway - it did not help me. The apple store workers were not all that useful.

 

[Nugget]

I unpaired the 3 then paired the 4 so they were both on verizon - then came home and got verizon on the phone to cancel the 3

Seems to me that you created your own problems by unpairing the S3 before you paired the S4. Perhaps this is what the apple store staff were warning you not to do.

If the old watch is still paired when you set up the new device then the watch app will be able to transition things properly. If the old watch is unpaired already there’s no way for the migration assistant to even know that you have an old watch that you might want to terminate service on.

 

[Bazooka-joe]

In the UK, I sold my S3 and when un-pairing I didn't select to keep the data plan. Then a week later when I got my S4, and paired it, I called customer services and they set the EID number to the new watch and cellular was up and running within 30 seconds.

 

[Farrellcollie]

Seems to me that you created your own problems by unpairing the S3 before you paired the S4. Perhaps this is what the apple store staff were warning you not to do.

If the old watch is still paired when you set up the new device then the watch app will be able to transition things properly. If the old watch is unpaired already there’s no way for the migration assistant to even know that you have an old watch that you might want to terminate service on.

No - I was following the apple store person's directions at that point. They instructed me to unpair first. As a matter of fact, at that point - they were the ones who were managing the watches and my phone.

 

[twennywonn]

Update

I did this reset the AW3 and select remove plan, then pair the AW4 and follow the prompts to activate on my phone Verizon asked me if I wanted to replace my old watch. I logged into Verizon to verify I didn't have an extra number and I did not.