iPhone 11 Pro Upgrading LOST iPhone on IUP

[kierennyc]

I had my iPhone XS Max stolen a few months back and had to buy a new one outright at full retail (ouch) as I didn’t have any theft coverage via apple or a third party.

My question is does anybody know how the upgrade process will work for me this year?

I’m already pre-approved for a 11 pro max on launch day (in store pick up). Will it be a simple case of just paying off the 12 month balance on my previous device and then starting a new 24 month payment plan?

If so I’ll then just sell my current XS max on eBay or some other platform to recoup some of that cost.

Anyone in a similar boat and know for sure that the above is correct? Or am I missing something?

 

[Apple_Robert]

Why not contact Citizens One about your account? They will be able to tell you in clear terms the steps needed for your loan situation.

 

[maflynn]

Do you still owe money on the stolen phone?

 

[kierennyc]

Dp you still owe money on the stolen phone?

Yes as I’ll owe 12 months. Will apple accept a payment in-store to settle that debt and start me on a fresh 24 month cycle when I pick up my new phone?

 

[maflynn]

Yes as I’ll owe 12 months. Will apple accept a payment in-store to settle that debt and start me on a fresh 24 month cycle when I pick up my new phone?

I'm sure they'll take your money

 

[kierennyc]

Why not contact Citizens One about your account? They will be able to tell you in clear terms the steps needed for your loan situation.

I was hoping somebody on here might have already done that and save me the time. But yes, if necessary I will.

 

[Apple_Robert]

I was hoping somebody on here might have already done that and save me the time. But yes, if necessary I will.

While some may have gone through something similar, each loan circumstance is specifically different. The best strangers can do here is make a guess. If I were in your spot, I would want to know exactly, and not guess. Either way, I hope you are able to get it worked out where you can get the phone you want without a lot of hassle.