Like everyone else, we got caught up in the cluster that was iPhone preordering and were not able to order phones to be shipped. In desperation, we made reservations at the nearest Apple Store (70 miles away) to pick up phones on Thursday. Unfortunately, I have to work that day and won't be able to go. From information we got on preorder day, it sounded like we shouldn't reserve anything in my name if I can't go, so we reserved one phone on my husband's AppleID. We want to upgrade two lines on our family plan, though, and we got through to someone at the store who said just one of us would be able to get the two phones as long as that person is authorized on the account to upgrade both lines. However, you could only reserve one phone per AppleID, so my husband set up a second AppleID, also in his name, and reserved the second phone that way. Does that make sense? From those who have dealt with this before, should my husband be able to upgrade both lines with the reserved phones? I don't think we're really trying to game the system - we have two lines, and my husband is the primary account holder. The whole thing has been such a mess, though, that I just don't trust it. It was far easier having my 3GS shipped last year!