Uploaded iTunes Match Songs Inaccessible for Some Users

[iKIKO]

I had problems downloading a few songs on my iPhone and iPad. I thought it was just me, but looks like it is more widespread than I initially imagined.

yeah i thought the same, glad to know I'm not the only one. hope they fix this soon

 

[Sasha-1]

This is a Windows problem only.

Buy a Mac.

I have this same problem and all I have are Macs.

 

[pmz]

To put shortly, no, but anything that's sold in the iTunes Music store in your country will pretty much be matched. The only times I've ran into issues was when the time of the song in my library didn't match the time of the song in the store. That was usually solved by going under "Get Info" and adjusting the time to what the store has.

But other than that, if you have it and the store has it, there's a pretty high chance it'll be matched.

Not true. There are far more issues than that. Further more, if your copy of the track is 4:09, and iTunes has it as 4:10...you're screwed. You can't change the stop time to be longer than the track.

Possibly throwing the song into garage band and adding a second, the re tagging everything perfectly MIGHT work, but not even close to being worth the effort.

Edit: Nope, that doesn't work either.

 

[Sasha-1]

I'm hoping this "cloud" stuff blows away in the next few years as memory becomes cheaper to put into devices so we can store whatever we need. Cloud has two main purposes: help limited-memory devices be able to have greater function and to keep control of copyrighted property. The control of copyrighted property can become overbearing if they wish it.

No, cloud is about keeping things consistent between multiple devices. It's a great idea lost on people like you.

 

[Lennholm]

Now and then it happens even to the best. But even Apple's worst imperfections are something others would give an arm and a leg (or a bad Android tablet) for.

Yeah, every other company would give anything to have a non-functional system like Apple does now because they all currently have even more non-functional systems right?...
Your spins are getting more and more ridiculous, why don't you just go the complete length and start calling yourself "The no spin-zone"?

Wrong forum?

It's not if you look at the post that it was replying to.

 

[ogee]

Ive just lost 10,000 tracks due to this bug. I an now re-digitalising all my CD's and then will download again my purchased (where still available). Not happy.

Errors -50, -100000, 6384 (or something) -12000 and and and.

 

[Lareson]

Not true. There are far more issues than that. Further more, if your copy of the track is 4:09, and iTunes has it as 4:10...you're screwed. You can't change the stop time to be longer than the track.

Possibly throwing the song into garage band and adding a second, the re tagging everything perfectly MIGHT work, but not even close to being worth the effort.

Edit: Nope, that doesn't work either.

Whoops, forgot I threw in a step: I burned the new shortened songs onto a CD to get it permanently to that time, and reimported it into iTunes and they mostly matched. Some took a couple times of deleting it from iCloud, creating a new AAC version, then send it back to iCloud.

This system is nowhere near perfected as it's very rough in certain spots, but in someways, it works fine, but this instance of where it's not pulling uploaded songs from the server is where I'm noticing it's starting to fail. Still think that this shouldn't of gone out of the dev stage yet.

But yet the $25 a year already saved me well over $100 worth of songs just by matching them with the store quality versions. Can't complain about that!

 

[jhwalker]

I am not new to computers or Apple products (I have used and owned them for twenty years). At home, I have an extensive network for Apple, TiVo, and FiOS equipment. Not meant as any kind of a boast, just part of the geek in me as well as I enjoy the conveniences and benefits a "wired home" provides. Having said that, why would I ever want to participate in Apple's iCloud? Maybe the difference is that only about .05% of my music was purchased from iTunes. As desired, I can put my music on my i "pods", "pad", and "phone" as needed. The shuffle holds 700 songs, more than I can care about when going out for some exercise. Along comes the iCloud, placing Apple, as a single point failure, in the middle of all participants' use of their music, sucking up bandwidth to stream and re-stream that music over and over again. So, you buy the music, you pay to host it on the iCloud, and you pay for the use of bandwidth for them to stream it back to you. I wrestle now with controlling my sarcasm. Sorry. But, I did an internet search on "cloud" computing and the iCloud and I could not find a convincing reason to participate and thus be engaged in issues as this message thread demonstrates.

Chief benefit for me is access to *all* my tracks, any time. My current library is over 500GB in size, so no way to put more than a fraction of it on any device at any time.

Chief limitation: only 25k tracks for now :/ So only a bit less than 1/2 my library can fit 😛

 

[klrobinson999]

Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A406 Safari/7534.48.3)

My AppleTV just refused to load my iCloud. Said it had no content, even though it listed my library. I had to log out, log in and watch it set up again!

 

[pmz]

Whoops, forgot I threw in a step: I burned the new shortened songs onto a CD to get it permanently to that time, and reimported it into iTunes and they mostly matched. Some took a couple times of deleting it from iCloud, creating a new AAC version, then send it back to iCloud.

This system is nowhere near perfected as it's very rough in certain spots, but in someways, it works fine, but this instance of where it's not pulling uploaded songs from the server is where I'm noticing it's starting to fail. Still think that this shouldn't of gone out of the dev stage yet.

But yet the $25 a year already saved me well over $100 worth of songs just by matching them with the store quality versions. Can't complain about that!

For me, about $2,000. So yea its worth it, crappy as it is. I believe Apple will eventually perfect it....but its so poorly done right now that I'm almost embarrassed for them. And its stunning to me that they've almost nothing to improve its performance/behavior AT ALL since the November launch.

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I'm hoping this "cloud" stuff blows away in the next few years as memory becomes cheaper to put into devices so we can store whatever we need. Cloud has two main purposes: help limited-memory devices be able to have greater function and to keep control of copyrighted property. The control of copyrighted property can become overbearing if they wish it.

I'm actually banking on dinosaurs like you "blowing away" in the next couple of years.

 

[jameslmoser]

If it's happening on Macs also then the issue is probably with Microsoft Azure. Apple uses that for iCloud.

Right..., and if its happening because your on the internet, its probably your ISP.

The fact apple uses Microsoft Azure for its cloud platform speaks volumes for Micorosoft, and not so much for Apple.

 

[charlituna]

Nope, right forum. My posts were relevant to the actual topic, .

how is using software that is not iTunes on a non apple device remotely relevant.

It's not. Nor is basically saying 'my android has no issues, you should switch so you can have no issues too' helpful.

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Its safe to say this has been a really bad week for Apple.

Lion upgrade that breaks a lot of machines.
Snow Leopard upgrade that breaks a lot of software.
A lot of coverage on serious iMessenger glitch.
Patent losses preventing sales of certain devices in Germany.
Patent losses that may affect email and icloud ability in Germany.
And Match playbreak breaking down.

Most of these are the sort of issues that would basically be the 'weekly thing' - but now they've all decided to show up all at once in the span of a mere two days.

But are any of these things really major when you look at the numbers. Are we talking many thousands affected or just a very vocal couple of hundred. Then compare this to say the Xbox fiasco where something like 70% of all units broke down in the first six months, only to be replaced with another machine equally likely to breakdown because Microsoft never bothered to sort out the issue.

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These were in Beta for weeks and/or months, shouldn't the developers be catching some of these issues? I'm not trying to sound like I'm attacking them but isn't that the whole point of releasing Betas?

If Apple took the time to test every possible config of hardware and software hen they would never release anything

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. Having said that, why would I ever want to participate in Apple's iCloud? Maybe the difference is that only about .05% of my music was purchased from iTunes.

iCloud is about more than your music, purchased or not. In fact it is really a totally different game.

 

[VenusianSky]

If it's happening on Macs also then the issue is probably with Microsoft Azure. Apple uses that for iCloud.

Interesting. I wasn't even aware that iCloud runs on Windows Azure until I read this post. This is the first I have heard about Windows Azure being used commercially, but I also just read that Amazon uses it as well.

 

[HelveticaRoman]

As the fanboys would say, it's the future as defined for us, get over it. Every cloud has a silver lining, and this may be the exception that proves the rule.

 

[Lennholm]

how is using software that is not iTunes on a non apple device remotely relevant.

It's not. Nor is basically saying 'my android has no issues, you should switch so you can have no issues too' helpful.

It was relevant because it was a reply to a post that claimed Android services are worse than this issue is

But are any of these things really major when you look at the numbers. Are we talking many thousands affected or just a very vocal couple of hundred. Then compare this to say the Xbox fiasco where something like 70% of all units broke down in the first six months, only to be replaced with another machine equally likely to breakdown because Microsoft never bothered to sort out the issue.

???
Microsoft extended the warranty of affected products to three years and have fixed the issue.

 

[DrDomVonDoom]

???
Microsoft extended the warranty of affected products to three years and have fixed the issue.

But that was a hardware issue, that caused catastrophic failure of the physical hardware. This isn't the case.

That being said, I can't listen to my Offspring greatest hits album, and that burns my ass. I think I had to re-digitalize that.

I like Apple, but have they ever launched anything that wasn't buggy as hell?

Maybe they should change the motto to "EVENTUALLY, it just works"

 

[Lennholm]

But that was a hardware issue, that caused catastrophic failure of the physical hardware. This isn't the case.

Your point being? I was answering to the claim that MS did nothing about the RRoD issue which is an evidently false claim. If anything, charlituna comparing it to the iTunes Match issue seems like like nothing more than an attempt to downplay the current iTM issue. Comparing sw issues to hw issues is pointless since they're entirely different and hw issues most often have much worse consequences than sw issues(in other words, most sw issues will seem mild compared to any hw issue).

 

[wonderspark]

Audiogalaxy? Forgot what that was, and had to boot up my Pentium II and pull up Webcrawler to remember.

Yeah, it doesn't show up in any search engine unless you're using a Pentium II. And as we all know, anything created more than six months ago is garbage that can't possibly work, especially if it was made by a company other than Apple! But really, it was a nice comeback. You should feel proud.

 

[wonderspark]

how is using software that is not iTunes on a non apple device remotely relevant.

It's not. Nor is basically saying 'my android has no issues, you should switch so you can have no issues too' helpful.

Sorry, Charlie. It appears you misunderstood, but I can help you get back on track:

Originally Posted by daneoni:
...and the glitches just keep coming and coming.

Originally posted by *LTD*:
Now and then it happens even to the best. But even Apple's worst imperfections are something others would give an arm and a leg (or a bad Android tablet) for.

Now this is where I mention the lack of imperfections with my Android while using Audiogalaxy. If you connect the dots here, you can see that I'm refuting LTD's assertion that if this were the worst problem Apple faced, others would give an arm, leg or a "bad Android" device to have the same service.

Originally posted by wonderspark:
So far, no problems on my Android streaming Audiogalaxy. Maybe those glitches are on the road ahead somewhere.

Notice the lack of mentioning that you should "basically" or otherwise switch to Android. I happen to use the app on my iPhone as well as my Android, so no switching is required or suggested. Both of my devices use it without issue, unlike iTunes Match.

Perhaps you read erroneous messages into my post because you have preconceived assumptions about any post that contains "Android", and you stop reading and/or comprehending anything written after that. On the other hand, this isn't the first time you've jumped on me for a post I've made, so I have drawn the conclusion that I've managed to upset you in the past. As far as I know, we don't know each other at all. I could be wrong, as I grew up in Huntington Beach, and knew many people across the metro area over there, many of whom were/still are in "The Industry."

If you do know me, go ahead an identify yourself, and maybe we can talk about it and be friends. I think it takes a lot of character to face and overcome differences with others, and if you're willing to join me in that endeavor, we might both gain some respect for each other. Otherwise, carry on with your meager attacks, but don't be surprised when my respect for you slides even lower.

 

[toddybody]

To put shortly, no, but anything that's sold in the iTunes Music store in your country will pretty much be matched. The only times I've ran into issues was when the time of the song in my library didn't match the time of the song in the store. That was usually solved by going under "Get Info" and adjusting the time to what the store has.

But other than that, if you have it and the store has it, there's a pretty high chance it'll be matched.

Very cool. Glad youre able to "circumvent" any discrepancies by changing the run time.

 

[jwhite878]

While that's a sweet little thought, these issues could just as easily still happen if he was alive. After all, he was the bossman during the whole "lets launch the iPhone 3g, iPhone OS 2 AND mobileme at the same time" nonsense.

I think his comment was more directed at the picture rather than Steve Jobs' ability to fix these problems.

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The picture for this story made me sad in remembering there won't be another Apple event with Jobs and that his last keynote was for something that is somewhat forgettable in Apple's history. 🙁

I completely disagree. I think iCloud was the beginning of Jobs' endgame. I think his goals were to have technology to become completely integrated and seamless. iCloud doesn't do that perfectly, but it's a big step forward. I can't imagine working with my iStuff without having my music distributed across all of my devices so I don't have to sync songs. iCloud will be a major part of Apple's history.

 

[Exhale]

But are any of these things really major when you look at the numbers.

Quite likely, yes. The number of 360s sold in the initial months were a few million at best (3 million?). Furthermore, widespread QA failures are considered much more severe than concentrated ones. Slipups happen, all of these can happen once in a while. But multiple issues at once is bad news, even if the affected consumer base is much smaller - because it heavily suggests management or direction problems, which could easily propagate into other project. A single slipup, even if it turns out to be serious case - generally only impairs that specific project or product.

If I want a company to deliver a product that is reliable - I'm not going to consider popularity of the involved companys actual products. I'm going to consider the amount of screwups and botch jobs they've had. And the reliability/dependability perception profile tanked significantly with this week's incidents.

Plus I hardly get the point with drawing attention to the Xbox fiasco - since its already a well known well established botch-job that occurred over half a decade ago. Its basically irrelevant for the purposes of 'today'.

 

[Lareson]

Bug seems to be fixed. I'm able to download uploaded songs from iCloud once again without error. Haven't tried it on my Mini yet, but I'll check on that here shortly.

 

[Codestud]

I think I'm going to be holding off taking up iTunes Match for now.

 

[emvath]

iTunes match = Apple's worst product execution in the last 10 years (well okay, that buttonless shuffle was pretty bad).