UPS Customs brokerage fees and eBay

Discussion in 'Community Discussion' started by flopticalcube, Jan 10, 2011.

  1. flopticalcube macrumors G4

    flopticalcube

    Joined:
    Sep 7, 2006
    Location:
    In the velcro closure of America's Hat
    #1
    I purchased an AVR on eBay and the seller specifically said they would ship USPS, which I like because of their lack of brokerage fees at customs. I paid for the item and it's described shipping. The seller has told me the item has shipped but via UPS and not USPS. I know UPS will charge me about $45 brokerage fees. Should I hash this out with the seller before the package arrives or when it arrives should I decline it or accept it, pay the excess fees and start a PayPal dispute? I feel I'm not getting the service I purchased and thus entitled to compensation.
     
  2. waloshin macrumors 68040

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    Oct 9, 2008
  3. flopticalcube thread starter macrumors G4

    flopticalcube

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    #3
    Helpful as always, waloshin. :rolleyes:
     
  4. Apple OC macrumors 68040

    Apple OC

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    #4
    contact the seller ASAP and ask why he shipped UPS and not USPS ... maybe he will work something out by crediting your PP account.
     
  5. waloshin macrumors 68040

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    Oct 9, 2008
    #5
    Anytime. :)
     
  6. Rooskibar03 macrumors 65816

    Rooskibar03

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    Location:
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    #6
    Did the sellers ad on eBay say the item would be shipped via USPS? If so and he send via another carrier you might have a case under the buyer protection program.

    If he just verbally told you that in an email you are probably SOL, but I would still file a claim and see what happens. eBay sides with the buyer so much anymore you might end up being surprised.
     
  7. dmr727 macrumors G3

    dmr727

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    #7
    I would at least try and work things out with the seller first. Maybe it was an honest mistake.
     
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #8
    Honestly, I tend to take the hit and ship ups over USPS even when I send something for free. It is not an always, but it happens. I'd contact the seller.
     
  9. flopticalcube thread starter macrumors G4

    flopticalcube

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    Sep 7, 2006
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    In the velcro closure of America's Hat
    #9
    Yes. It specifically mentions USPS and the amount jives with the quote I get from the USPS site.
    I contacted the seller and UPS. Brokerage fees come to $57 vs $8 max for USPS/Canada Post. I asked him to pay the difference and I will swallow the duties (Canada Post often doesn't charge but it's hit and miss). He refused and said he would rather cancel the shipment which I have agreed to. Unfortunately the seller moves very slowly and UPS has picked up the shipment. I will contact the seller again and ask again if he will credit me the difference. If not, I will refuse the package, let him pay the return cost and open a dispute with eBay as the goods were not delivered as purchased. Stupid or uninformed people on either side of the transaction can sour an eBay experience very quickly. :mad:
     
  10. adk macrumors 68000

    adk

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    #10
    Worst case scenario, can't you just refuse the delivery?
     
  11. flopticalcube thread starter macrumors G4

    flopticalcube

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    In the velcro closure of America's Hat
    #11
    Yes. I have already informed the seller that I will if he won't pay the brokerage difference and dispute PayPal for a refund. He will then be liable for both the brokerage fees and the return fees.
     

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