I preordered my iPhone within the first 20 minutes through Verizon. I was at work when they came to drop it off, so I called and had them hold it for me to pick-up later. I went to the customer service center to pick-up my iPhone. They wouldn't let me because my ID did not have my new address on it. Here is the funny thing: They were able to release a separate package they had attempted to deliver to me today. So the guy hands me the shoes I ordered, but couldn't hand me my iPhone, which was two feet behind him. I wish I would have known I needed a new ID to pick it up. Before I arrived, the lady on the phone said I needed an ID with EITHER the name or the address - both were not necessary. Meanwhile, all my friends just walked into Verizon today and received their phones - teaches me to never preorder again! Or to just update my ID ASAP... Of course I wasn't happy, but I felt sorry for the guy that had to tell a good number of people there that he couldn't hand them their iPhones, because they had recently moved and hadn't received their new ID's yet. Anyone else have the same experience?