Urgent!! Erase and sync?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by hockeyhammer, Nov 7, 2010.

  1. hockeyhammer macrumors regular

    Joined:
    Mar 3, 2009
    Location:
    Canada
    #1
    Okay so I have a little issue here (well my Dad does) so his pc recently crashed and he had to reformat it, he had it backed up so he put everything back on and everything was perfect again. Until he tried to sync his iPhone today. He has all his media on his iTunes again, but when he tries to sync it says erase and sync. That's fine because he has all his music and movies but will his contacts, email accounts, settings, texts, notes, calendars etc. stay on his phone or will they be wiped off.
    ps will his application data (ex game progress) be saved to?
    Thanks for your help
     
  2. PsstGreek macrumors 68040

    PsstGreek

    Joined:
    Oct 21, 2010
    Location:
    Tampa Bay
    #2
    Because his computer crashed, the pc thinks its synced with "another" computer. That's why it's saying "erase and sync". Everything will be wiped out.
     
  3. hockeyhammer thread starter macrumors regular

    Joined:
    Mar 3, 2009
    Location:
    Canada
    #3
    So when he hits erase and sync everything will be gone? Even the accounts and contacts?
     
  4. PsstGreek macrumors 68040

    PsstGreek

    Joined:
    Oct 21, 2010
    Location:
    Tampa Bay
    #4
    Exactly. Your dad would have to do everything over again.
     
  5. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #5
    Contact Apple to see if they can suggest anything?

    In the future backup.
     
  6. hockeyhammer thread starter macrumors regular

    Joined:
    Mar 3, 2009
    Location:
    Canada
    #6
    he did back it up, but his computer crashed
     
  7. Bratheryst macrumors newbie

    Joined:
    Nov 8, 2010
    #7
    The answer

    Okay so I have a little issue here (well my Dad does) so his pc recently crashed and he had to reformat it, he had it backed up so he put everything back on and everything was perfect again. Until he tried to sync his iPhone today. He has all his media on his iTunes again, but when he tries to sync it says erase and sync. That's fine because he has all his music and movies but will his contacts, email accounts, settings, texts, notes, calendars etc. stay on his phone or will they be wiped off.
    ps will his application data (ex game progress) be saved to?
    Thanks for your help


    Even though its the same computer, the iPhone recognizes the iTunes library as a new library. It will delete all media off the iPhone, and it has to sync it fresh on there, however, "data," like contacts, calendars, and email accounts should be sync'd on the computer from the iPhone itself (assuming that you have Outlook installed). It should also save the App data too, however, any an all important data should be saved first.

    Import everything that you can (photographs can be imported like any other camera, with a number of utilities, and the native windows utilities, contacts and calendars, they may need to written down), and make sure you make a manual back up first (right click on the name of the iPhone below devices and choose "back up").

    If something goes terribly wrong, the back up should ensure that you have the most important data backed up (photo's, contacts, calendar appointments, and Application data).

    This should take care of you. Exercise due caution, if these technologies we're perfect, there wouldn't be forum sites dedicated to answering these questions. But in all likelihood, the sync will happen without a hitch, you'll just have to wait to get all the media back on the phone again.
     

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