Urgent help needed, please! (ipod has been switching off)

Discussion in 'iPod' started by MooCow007, Dec 19, 2008.

  1. MooCow007 macrumors newbie

    Joined:
    Dec 19, 2008
    Location:
    South Africa
    #1
    Hi, I'm very new to the world of Ipods (blush blush) and I am having trouble with my Ipod Nano that my dad gave to me as a gift about a year ago.

    My ipod used to work perfectly fine, but recently my ipod has been switching off every time I connect it to my Apple Laptop to update my playlists etc. The first time it happened all my songs got deleted off my Ipod and now every time I try to put all my data back onto my Ipod (using Itunes), my Ipod switches off and on constently. When it switches off it shows a blank page, on my ipod, with the apple logo. When I press the centre button I have to start at the very beginning where you are supposed to select a language (there will be absolutely nothing on the ipod). I tried to restore my ipod instead of resynching it, but half way through the procedure my Ipod switches off and I get a pop up from Itunes saying that an unknown error has occured (1408).

    Does anyone know what is wrong with my ipod? Is there anything I can try to fix the problem or should I send it in to an Apple store to be looked at?

    I will really appreciate any help anyone can give me.
     
  2. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #2
    Sounds like an issue with the iPod software. Have you tried resetting the iPod by toggling hold and pressing the menu and select buttons simultaneously for about 5-10 seconds? If you can't get the iPod to stay on through a full restore, try putting it manually into disk mode (same as resetting but pressing and holding down the select and play/pause buttons @ the :apple: logo) then attempting a restore. If that doesn't pan out it does indicate that you'll want to have it examined by an iPod authorized service provider. If its still within the 1 year warranty they'll determine what appropriate action to take and whether you may or may not be eligible for a replacement.
     

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