URGENT: iPad restore problem

Discussion in 'iPad Tips, Help and Troubleshooting' started by pofak, Mar 1, 2012.

  1. pofak macrumors newbie

    Joined:
    Dec 18, 2009
    #1
    I am selling my iPad and need to restore it so my personal info is erased. When I do restore with iTunes, I get "There was a problem downloading the software" error. When I click on more info, it takes me to http://support.apple.com/kb/TS1275 page. I have MacBook Pro with lion and the latest iTunes (10.5.3).

    How this problem can be solved? If this does not work, how else I can deleted all my apps, emails, logins, etc?

    I am supposed to deliver the iPad tomorrow morning so I need to do it tonight.

    Thanks
     
  2. HengenJL macrumors 6502a

    HengenJL

    Joined:
    May 27, 2007
    Location:
    Rochester, NY
    #2
    Settings > General > Reset > Erase All Content And Settings
     
  3. dukeblue91 macrumors 65816

    dukeblue91

    Joined:
    Oct 7, 2004
    Location:
    Raleigh, NC
  4. Feed Me macrumors 6502a

    Feed Me

    Joined:
    Jan 7, 2012
    Location:
    Location Location
    #4
    Well, obviously there was a problem downloading the software. We don't know why, but whatever, we can try another method.

    Go to this website: http://www.felixbruns.de/iPod/firmware/
    and select your iPad's firmware from the list and start the download.

    Once the .ipsw file has downloaded, go to iTunes, press and the alt/option key on your keyboard, and at the same time, click the "Restore" button in iTunes.

    A finder window should pop up. Navigate to and select the .ipsw you just downloaded, and the restore should begin.

    Tell us how it goes.

    EDIT: Two days late? Eh.
     

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