(URGENT) iphone 5S issue - will not respond to home or power button while sleeping

[MacDude21]

So my iphone 5s will sonetimes not respond to the power or home buttons while in sleep mode then be lagging for a minute once finally comes on then finally starts working fine. This has happened two times. Common problem, bug, or defect? This phone has been protected well and had an extremely tough case. Only had it for like 2 weeks. What do I do? Please respond ASAP my time to return it it extremely limited

 

[MacDude21]

Again please reply fast as my time to return this is limited

 

[piranhadonna]

Make a Genius Bar appointment and tell then what is occurring.

 

[blueroom]

Is it jailbroken?

 

[zone23]

Its not a common problem. If its not JB then exchange it or you can try and restore the phone to factory.

 

[Scott M]

It has happened to me a few times, to be fair. Like, you press the home button to wake the phone, and it doesn't do anything, so you press it again and it's fine.

You said it's only happened twice, so I wouldn't worry about it really. Funny thing is, if you actually try to make it happen again, the phone wakes up perfectly every single time. You can't replicate it on purpose.

 

[MacDude21]

Not jail token. How do I find a Genius Bar? And it doesnt come on the second time. It acts like its broken until 50 presses later it comes on and is laggy and unresponsive.

 

[blueroom]

Before you drag it off to an Apple store (you will need an appointment) do what's called a DFU restore. This often fixes wonky software issues.