(URGENT) iphone 5S issue - will not respond to home or power button while sleeping

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MacDude21, Jan 9, 2014.

  1. MacDude21, Jan 9, 2014
    Last edited: Jan 10, 2014

    MacDude21 macrumors regular

    Joined:
    Jun 6, 2013
    #1
    So my iphone 5s will sonetimes not respond to the power or home buttons while in sleep mode then be lagging for a minute once finally comes on then finally starts working fine. This has happened two times. Common problem, bug, or defect? This phone has been protected well and had an extremely tough case. Only had it for like 2 weeks. What do I do? Please respond ASAP my time to return it it extremely limited
     
  2. MacDude21 thread starter macrumors regular

    Joined:
    Jun 6, 2013
    #2
    Again please reply fast as my time to return this is limited
     
  3. piranhadonna macrumors regular

    Joined:
    Jun 21, 2013
    Location:
    Chandler, Az
    #3
    Make a Genius Bar appointment and tell then what is occurring.
     
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
  5. zone23 macrumors 68000

    Joined:
    May 10, 2012
    #5
    Its not a common problem. If its not JB then exchange it or you can try and restore the phone to factory.
     
  6. Scott M macrumors regular

    Scott M

    Joined:
    Nov 25, 2009
    Location:
    Milton Keynes
    #6
    It has happened to me a few times, to be fair. Like, you press the home button to wake the phone, and it doesn't do anything, so you press it again and it's fine.

    You said it's only happened twice, so I wouldn't worry about it really. Funny thing is, if you actually try to make it happen again, the phone wakes up perfectly every single time. You can't replicate it on purpose.
     
  7. MacDude21 thread starter macrumors regular

    Joined:
    Jun 6, 2013
    #7
    Not jail token. How do I find a Genius Bar? And it doesnt come on the second time. It acts like its broken until 50 presses later it comes on and is laggy and unresponsive.
     
  8. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #8
    Before you drag it off to an Apple store (you will need an appointment) do what's called a DFU restore. This often fixes wonky software issues.
     

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