Urgent! Need password help

Discussion in 'Mac Basics and Help' started by ashli1294, Oct 17, 2013.

  1. ashli1294 macrumors newbie

    Joined:
    Oct 17, 2013
    #1
    when i go to update simple things i.e itunes because its "a newer version" blah blah it then asks for an administrator's name and password (thats your login info isn't it?) and i put it in but it says its incorrect and even when ive tried it 3 times it gives me my password hint and everything and i know my password is definately right but it doesnt work :( HELP! :confused:
     
  2. OllyW Moderator

    OllyW

    Staff Member

    Joined:
    Oct 11, 2005
    Location:
    The Black Country, England
    #2
    The password is case-sensitive so make sure you haven't got the Caps Lock on.
     
  3. Duff-Man macrumors 68030

    Duff-Man

    Joined:
    Dec 26, 2002
    Location:
    Albuquerque, NM
    #3
    Duff-Man says...Did someone else set up the computer for you? Is it possible that your account is not an admin account (it can be set up that way)? Having a login to the computer does not always mean you have been given admin rights to it....oh yeah!
     
  4. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
  5. MeUnix macrumors 6502

    Joined:
    Aug 21, 2013
    Location:
    San Francisco
    #5
    Sounds like you don't have an admin account on your computer.
     

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