URGENT: Please help me fix Kernel Panic freezes / restarts

Discussion in 'MacBook Pro' started by PaulTMA, Apr 12, 2017.

  1. PaulTMA macrumors newbie

    Joined:
    Jul 17, 2014
    #1
    I have been having Kernel Panic freezes and restarts occasionally for the last few weeks, but I am having great trouble in trying to fix the problem and am starting to get anxious as I need my Macbook to record a musician in less than two days. There are long periods when it behaves, like for most of today, in fact I hoped I had already fixed the problem by finding a weird, mysterious Login Item which I have removed and uninstalled. However, I’ve just been greeted with a fresh kernel panic and not I’m back to panicking myself.

    Here is what I already have done:

    RESET PRAM

    RUN HARDWARE TEST - no errors found whatsoever

    FREED UP 11.09 GB startup disk space (of 240) - this hasn’t helped

    UPDATED ALL APPLICATIONS

    REMOVED ALL EXTERNAL DEVICES - the panics occur with and without

    RAN CLEANMYMAC (probably won’t do much anyway)


    My Macbook is from 2009 and is running El Capitan. The previous owner upgraded the startup drive to a SSD.

    I have had NO such problems until the last few weeks.


    I would GREATLY appreciate any help, I have poured all over the ‘net looking for solutions but I’m not finding any. If I have missed anything obvious, then please let me know.


    Here is a recent (though not most recent) crash report, with my specs above:


    Hardware Overview:

    Model Name: MacBook Pro

    Model Identifier: MacBookPro5,3

    Processor Name: Intel Core 2 Duo

    Processor Speed: 2.66 GHz

    Number of Processors: 1

    Total Number of Cores: 2

    L2 Cache: 3 MB

    Memory: 8 GB

    Bus Speed: 1.07 GHz

    Boot ROM Version: MBP53.00AC.B03

    SMC Version (system): 1.48f2





    Tue Apr 11 15:35:40 2017



    *** Panic Report ***

    panic(cpu 0 caller 0xffffff8004dcbe03): Kernel trap at 0xffffff8005051c29, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000004020000, CR3: 0x000000000829a000, CR4: 0x0000000000002660

    RAX: 0x0000000004020000, RBX: 0xffffff8021cc4f18, RCX: 0xffffff8021cc4f48, RDX: 0xffffff801f99da30

    RSP: 0xffffff810e873780, RBP: 0xffffff810e873790, RSI: 0xffffff8005515e30, RDI: 0xffffff80164df840

    R8: 0x0000000000000014, R9: 0xffffff8021cc4f18, R10: 0xffffff8107c8b4cc, R11: 0x00000052ce836956

    R12: 0x690df8f86cbd004b, R13: 0xffffff8021cc4f18, R14: 0xffffff8021cc48f8, R15: 0xffffff8021cc4cb0

    RFL: 0x0000000000010202, RIP: 0xffffff8005051c29, CS: 0x0000000000000008, SS: 0x0000000000000010

    Fault CR2: 0x0000000004020000, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0



    Backtrace (CPU 0), Frame : Return Address

    0xffffff810e873410 : 0xffffff8004cd7b92

    0xffffff810e873490 : 0xffffff8004dcbe03

    0xffffff810e873670 : 0xffffff8004de9ba3

    0xffffff810e873690 : 0xffffff8005051c29

    0xffffff810e873790 : 0xffffff800504be95

    0xffffff810e873810 : 0xffffff800504be32

    0xffffff810e873870 : 0xffffff800503e95c

    0xffffff810e873c90 : 0xffffff800502d5f7

    0xffffff810e873ce0 : 0xffffff800502f5ee

    0xffffff810e873e40 : 0xffffff8004f8e782

    0xffffff810e873e70 : 0xffffff8004f6866e

    0xffffff810e873e80 : 0xffffff8004f62808

    0xffffff810e873f40 : 0xffffff8004f6399e

    0xffffff810e873fb0 : 0xffffff8004dc6537



    BSD process name corresponding to current thread: kernel_task



    Mac OS version:

    15G1421



    Kernel version:

    Darwin Kernel Version 15.6.0: Fri Feb 17 10:21:18 PST 2017; root:xnu-3248.60.11.4.1~1/RELEASE_X86_64

    Kernel UUID: 9B4679AF-7EE6-3BCE-9DD7-C30975A80BB3

    Kernel slide: 0x0000000004a00000

    Kernel text base: 0xffffff8004c00000

    __HIB text base: 0xffffff8004b00000

    System model name: MacBookPro5,3 (Mac-F22587C8)



    System uptime in nanoseconds: 355652140751

    last loaded kext at 248524874090: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f87725000, size 69632)

    last unloaded kext at 314310616357: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f87725000, size 61440)

    loaded kexts:

    com.logmein.driver.LogMeInSoundDriver 4.1.48f99

    tc.tctechnologies.driver.TCNear 4.1.4 18150

    com.squirrels.airparrot.framebuffer 3

    com.squirrels.driver.AirParrotSpeakers 1.8

    com.rim.driver.BlackBerryUSBDriverInt 0.0.74

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AGPM 110.22.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 274.12

    com.apple.driver.AppleMikeyDriver 274.12

    com.apple.GeForceTesla 10.0.0

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleHV 1

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleMuxControl 3.12.9

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.driver.AppleIRController 327.6

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.nvenet 2.0.22

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AppleFWOHCI 5.5.4

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBOHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.iokit.IOSurface 108.2.3

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.CoreCaptureResponder 1

    com.apple.AppleGraphicsDeviceControl 3.12.9

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.12

    com.apple.kext.OSvKernDSPLib 525

    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

    com.apple.iokit.IOBluetoothFamily 4.4.6f1

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.AppleHDAController 274.12

    com.apple.iokit.IOHDAFamily 274.12

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleGraphicsControl 3.12.9

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOAudioFamily 204.4

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.iokit.IO80211Family 1110.26

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.corecapture 1.0.4

    com.apple.iokit.IOFireWireFamily 4.6.1

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBOHCI 1.0.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.NVSMU 2.2.9

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.4

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.iokit.IOUSBMassStorageClass 4.0.2

    com.apple.driver.AppleUSBComposite 900.4.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.48f2

    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.4.6f1 17910, 3 services, 18 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: Crucial_CT240M500SSD1, 240.06 GB

    Serial ATA Device: TOSHIBA MK5076GSX, 500.11 GB

    USB Device: USB 2.0 Bus

    USB Device: Card Reader

    USB Device: USB 2.0 Bus

    USB Device: Built-in iSight

    USB Device: USB to ATA/ATAPI bridge

    USB Device: USB Bus

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    USB Device: USB Bus

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    FireWire Device: DesktopKonnekt6, TC Electronic, Up to 400 Mb/sec

    Thunderbolt Bus:
     
  2. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #2
    Did the problems start before you used Clean My Mac? That program gets lots of complaints.

    The most likely suspects are often the non-Mac programs that show up in the error report. In your case, that's:

    com.logmein.driver.LogMeInSoundDriver 4.1.48f99

    tc.tctechnologies.driver.TCNear 4.1.4 18150

    com.squirrels.airparrot.framebuffer 3

    com.squirrels.driver.AirParrotSpeakers 1.8

    com.rim.driver.BlackBerryUSBDriverInt 0.0.74

    Any of those added recently? You mentioned a mysterious login item. You could try disabling them, and maybe adding them back one at a time, though if your panics are far apart, you have to wait awhile.
     
  3. PaulTMA thread starter macrumors newbie

    Joined:
    Jul 17, 2014
    #3
    No - TC Near is the only one I use and the others are useless old things from years ago. However, I'm certain I have no applications remaining - how do I safely zap all the remaining content for the others? Very stressed and not thinking well on my own here.
    --- Post Merged, Apr 12, 2017 ---
    The Login item I removed last night was called 'Workspaces' and due to it's generic name I struggled to find any info about what it was - I got rid of it right away. If it is has gone, then it does not appear to be the source of the panics.
     
  4. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #4
    Maybe the easiest thing would be to take it to the Apple Store, if there's one around, and see if they can diagnose it for free. Make a backup first, and see if they'll do a clean install of the OS to El Cap for you as part of the testing, which could include more thorough hardware tests too.

    Or you could make a backup and do a clean install of the OS yourself. That might involve using an older version of the OS (from a DVD restore disk or online recovery mode) first and then updating it to El Capitan. Then you could add back the programs you want without all the leftovers.

    Or you can try looking up the programs that are listed above to see if they have uninstallers. Or figure out how to uninstall them manually (which can be a bother).

    Maybe others will have some other ideas.
     
  5. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Enjoying Better Things
    #5
    Boot your Mac to Safe Mode, this will stop all 3rd party service and clean up the debris, see if the issue persists, reboot normal and see how it goes. Likely your system is suffering from a bad update and or incompatibility due to update. Look at what is starting automatically - System Preferences - Users & Groups - Login Items.

    Also worth checking the with Disk Utility for errors. I also recommend that you DL & install EtreCheck as it can help to identify issues with the OS, if they persist.

    Q-6
     
  6. ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #6
    I agree with Sanpete and Queen6.

    Does your disk only have 11 GB of free space, or is this 11 GB in addition to the already existing free space? If you only have 11 GB of free space, you may want to free up more space as this may or may not be enough space for the OS + Apps to perform normal functions (depending on how you use the computer), and this has the potential to cause issues in some cases.

    Have you already attempted to run First Aid on the disk using Disk Utility? (if it needs to be repaired, you will have to do this with the Recovery HD) - it's not unheard of for some cleaner and optimization Apps to cause damage the directory.
     
  7. PaulTMA thread starter macrumors newbie

    Joined:
    Jul 17, 2014
    #7
    240 GB on a SSD, now with over 20 GB free, First aid has been run, no issues, though my version no longer supports 'Verify/repair disk' - not sure if that matters.

    I have ran a script which claims to remove all traces of Blackberry-related files from a Mac. On the surface, it appears to have worked - time will tell if the Blackberry crap was the source of the problem. It's obviously a hangover of my old white macbook as I haven't had a blackberry in five years.

    Another thing - are any optimisation apps recommended? I have to admit CleanMyMac does appear to be useful for what it is supposed to do and I don't believe that it is the source of my problems in this instance.
     
  8. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #8
    If you have so much junk installed which is obviously causing issues, I would highly recommend doing a fresh install of the OS.
     
  9. Queen6 macrumors 603

    Queen6

    Joined:
    Dec 11, 2008
    Location:
    Enjoying Better Things
    #9
    onyX, however please ensure you DL for you specific version of OS X and read the directions carefully. For the most part the default settings will keep you out of trouble. First and foremost ensure you are backed up Carbon Copy Cloner and SuperDuper are well recommended. If your not in a position to back up stop and wait.

    Q-6
     
  10. ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #10
    The two optimization/repair Apps I personally use are Onyx and DiskWarrior. I've played with some of the other Apps out of curiosity, but most I can't say I see tremendous benefit from. It seems unlikely that CleanMyMac is the cause, but it's not unheard of for some of the cleaning Apps to cause issues.

    If you are still having issues, it may be time for an OS reinstall. However, if you are entering Safe Mode, and this issue is still happening without any third party Apps being loaded, then that most likely means that this is either an OS X issue, or a hardware one.

    If you need your Mac to run right in just one day from now, the OS X fresh reinstall may be the best course of action with limited time left to troubleshoot?



    I agree.
     

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