Urgent -- returning MBP with screen problem -- policy?

Discussion in 'MacBook Pro' started by lacereza, Aug 9, 2008.

  1. lacereza macrumors regular

    Joined:
    May 31, 2008
    #1
    My screen started showing the dreaded vertical lines across the bottom last night. Im taking it back to the shop today. Thing is, it's not visible right now! I managed to get some photos of it last night with the about this Mac screen up. I bought it a week ago today. Will I be able to get a DOA swap using the photos as evidence?

    Please reply quickly, I'm leaving for the shop in half an hour!
     
  2. SpookyLars macrumors 6502

    Joined:
    Jul 21, 2008
    Location:
    Poland
    #2
    Try, you may be able to replace with a new one.
     
  3. James17 macrumors 6502

    Joined:
    Dec 13, 2007
    #3
    They will replace it or refund it no questions asked only when it's within the first 14 days of purchase so you should have no problems returning it.
     
  4. Apple Ink macrumors 68000

    Apple Ink

    Joined:
    Mar 7, 2008
  5. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #5
    Since they don't have a fix for it, make sure you get it replaced. Not all MBPs have those lines. Mine did and I returned it to amazon and bought a new one. This one, after 2 1/2 months hasn't show any lines.
     
  6. ariesfeng macrumors member

    Joined:
    Apr 7, 2008
    #6
    You are correct. Make sure you got a new one. I just got my MBP replaced and this one is newly manufactured and has no problem at all.
     

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