Urgent -- returning MBP with screen problem -- policy?

Discussion in 'MacBook Pro' started by lacereza, Aug 9, 2008.

  1. lacereza macrumors regular

    May 31, 2008
    My screen started showing the dreaded vertical lines across the bottom last night. Im taking it back to the shop today. Thing is, it's not visible right now! I managed to get some photos of it last night with the about this Mac screen up. I bought it a week ago today. Will I be able to get a DOA swap using the photos as evidence?

    Please reply quickly, I'm leaving for the shop in half an hour!
  2. SpookyLars macrumors 6502

    Jul 21, 2008
    Try, you may be able to replace with a new one.
  3. James17 macrumors 6502

    Dec 13, 2007
    They will replace it or refund it no questions asked only when it's within the first 14 days of purchase so you should have no problems returning it.
  4. Apple Ink macrumors 68000

    Apple Ink

    Mar 7, 2008
  5. PDE macrumors 68020

    Nov 16, 2005
    Since they don't have a fix for it, make sure you get it replaced. Not all MBPs have those lines. Mine did and I returned it to amazon and bought a new one. This one, after 2 1/2 months hasn't show any lines.
  6. ariesfeng macrumors member

    Apr 7, 2008
    You are correct. Make sure you got a new one. I just got my MBP replaced and this one is newly manufactured and has no problem at all.

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