USB device causes restart when unplugged

[lasttoleave]

Hi, I'm currently having a huge problem with an external soundcard. The device operates fine when it is connected on start-up but after the HDD goes to sleep and I start up again, the device is no longer recognised in the sound tab in settings, but when I unplug then plug back in the device, it causes the entire system to crash and reboot. Please help!

 

[benwiggy]

What is the device? Does it require drivers? are they the most up-to-date for your OS version?
Have you contacted the manufacturer to see if its a known issue?

 

[old-wiz]

this sounds like an issue with the driver for the soundcard. I'd go to the mfgr's web site for help as the previous poster suggested.

 

[lasttoleave]

Hi thanks for the response guys!
Yes I have the latest drivers installed, and I am currently running osx10.8.3
The device is a M-Audio fasttrack 8 external sound card. I have not contacted the manufacturer, but I think I will now. The problem occurs on both my iMac and MBP.

 

[old-wiz]

Drivers can be a real pain...The mfgr may not have enough osx/mac users and isn't aware of the problem. contact the mfgr and hopefully they will be able to help you.